When I fax out of email my signature image is added

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When I faxe from email the image that is embedded in my email signature file is faxed as well..as an additional page...not so good...can you fix?..thanks
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David Montgomery

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Posted 6 years ago

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David Montgomery

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Anyone else having this issue?
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Ben Foster, Alum

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Hi David, this is pretty unique. I think what is happening is that your email client is treating your email signature image as an attachment. So when our servers receive your "fax", they think the image is another page that should be attached. Maybe try testing this theory with a different email client? Just add a Yahoo or Gmail address in My Settings > Outbound Fax Settings and see if the same thing happens.
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Matthew Bryant

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This happens to us, too. Not a desirable feature. We use Outlook. We maintain a gaudy, complicated company email signature that contains seven images. If someone emails a fax and doesn't delete or turn off their email signature, each image gets sent as a separate page in addition to the cover page and file attachment.

I've since instructed staff to make sure they omit their email signature when emailing faxes, but that's bound to be forgotten now and then. I'd rather see this fixed on the RingCentral side.
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Mike, Official Rep

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Is there a reason for having 7 separate images?  The quickest fix would probably be to combine them into a single image. 

Mike 
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Matthew Bryant

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Hi Mike. Our marketing team likes their fancy email signature, so it's not likely to change. Even if it did get consolidated into a single image (and without getting into details - it can't work that way), we'd still be wasting a page on each emailed fax whenever a user forgets to remove their signature from the message.

I'll just hope staff remembers to email their faxes minus the email signature.
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Vince Savoldi, Champion

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This happens to us also. I am starting another thread with the a simple way to change the functionality of email to fax that would greatly improve everyone's experience.

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