Where to View Text Messages when Logged in Online

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  • Updated 3 days ago
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I am logged into my account online & I can't find text messages anywhere. I have both sent & received text messages via RingCentral. I see the "Messages" area where I can listen to voicemail & view incoming faxes. I cannot find text messages anywhere. I can view them in the app, but not while logged in on the website. HELP! Thanks!
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Jennie Fager

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Posted 10 months ago

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J.B. Ferguson, Champion

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You won't find them in the RingCentral Admin/Users web portal. You can see them in the Windows/Mac application called RingCentral Phone (previously called the RingCentral Windows app).

Are you trying to find them in the web portal or the computer application (Windows or Mac)?
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Luc Rumpeltes, Employee

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Hi Jennie,

You should be able to view your text messages under the "People" on the left side rail of the web app. However, as Jan mentioned, this requires you to be signed into our web application, Glip, specifically. The URL for Glip is app.glip.com. Please let me know if that fixes the problem!

Please let me know if I have misunderstood your request and we can continue to troubleshoot.
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Meg Russell

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I can't find my text messages anywhere not in the desktop url and not in the glip app. Why does this have to be so complicated???? And why are there different urls or apps, why isn't everything accessible in one place or another. This is a development flaw. I keep getting notified of text messages and have no place to read them!
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Saadet - Community Support, Official Rep

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Hey Meg, that's weird...have you contacted Support about this? 
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Jeffrey Schoen

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I agree with customers Jennie and Meg - we should be able to read text messages while on the RingCentral Admin/Users web portal (same place where we can see the call log and voice messages) and not need Glip or any other app or website. Moreover, the location of text messages should be intuitive - same as it is so easy to find our contacts, the call log and voice messages - so we don't need to view a tutorial every time someone sends a text msg to our main phone number.