Which settings take priority Between Call Queue Group and Ring Group

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Which settings take priority  Between Call Queue Group and Ring Group article doesn't speak to when and how one overrides the other.
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Nels Larsen

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Posted 7 months ago

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Jessica - Community Moderator, Official Rep

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Hi Nels, 

These functionalities are usually used in different situations, and not simultaneously. If a call comes in, it will be routed to either a queue or group, depending on how it is set up.