White elephant in the room.

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Am i the only person to call out the white elephant in the room. Ring Central does not have UCaaS control to the hard desk phone from the client?Basic feature of all offerings!
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Alexanderscott

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Posted 6 months ago

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Jan Ferguson, Channel Partner, Champion

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What do you mean by "UCaaS control"? Are you referring to having contacts sync from the portal to the desk phone? If so, that has been on the table for years. The word that is confusing me is "control". What type of "control" are you referring to that you want from the portal to the desk phone?
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Alexanderscott

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The client works as a Softphone, it dose not allow for third party control of your hard phone.
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Jan Ferguson, Channel Partner, Champion

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Third party control? What are you referring to? Again, you are throwing out phrases which you might understand but are confusing to everyone else.

The softphone (aka RingCentral for Windows app) has it's own purpose, namely to make calls, send texts, review messages, etc. from your computer without the need for a desk phone. You can, if you wish, use RingOut which allows you to make a call out from your deskphone when initiated from your softphone.

Which "third party" are you referring to? This is just plain confusing!
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Alexanderscott

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I just have no response to your narrow understanding of a full UC. Attention to the U for Unified communications! RC has the best product offering on the market. There is a very large audience of users whom use the desk top application for call control but still want the voice path on the hard phone. Ring out is a poor work around for a fundamental feature that is missing.

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Jan Ferguson, Channel Partner, Champion

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I'm sorry, but you speak in riddles instead of just saying what you did finally say in your last two sentences, and then you tell me that I have a narrow understanding of a full UC! I never understood what the heck you were even trying to say in your first three posts. As for the "client" you referred to, there are several client applications (Windows Desktop, Mac Desktop, Mobile app, Google extension) and without your saying which client you are referring to until your fourth post, it makes it hard for anyone to assist. I won't even comment on the "white elephant" reference.

I am not a RingCentral employee but am here, as are Cecile and many others, to try to assist other users with issues they may have. But we can only assist when, and only when, you enumerate an issue rather than trying to use geek-speak to sound knowledgeable. Common language works best.

I'm sure if you start a new topic just using your last two sentences and giving it a title like, "Desktop application for call control" or something descriptive of your feature request, Saadet or Mike can turn it into an appropriate feature request. "White elephant in the room" is not a feature request.
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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

Alexanderscott what is the goal of this vague post?  Are you seeking actual information about how to access your phone hardware chipset?

The Community Forum is specifically for helping users learn how to leverage and better use their existing investment in RingCentral products - not the town-square whining post. 

Access to base-metal control of the phone hardware via the portal is not going to happen due to the nature of the hardware feature set embedded on the chipset of the phone, do not blame  RingCentral portal capabilities or lack thereof. 

If you have a specific need - maybe start with contacting your RingCentral account manager and clearly detailing what it is you are trying to do to the phone hardware. 
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Alexanderscott

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I happen to think RC has a great product. This is not "Whining" Every other offering I work with has desk top control out of the box. You can set the client for call control or softphone. "leverage and better use their existing investment" correct it is missing a fundamental feature. It was there and now it is gone.