Why am i listed on my own phone display twice and how do I delete it? It's a waste of 2 positions.

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  • Updated 2 months ago
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Sparks

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Posted 2 months ago

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Dan Davis

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RingCentral has two accounts; one is for the physical phone and one is for the users - why you have two displayed.
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Sparks

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Thank you.
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Lee

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The first line is to show your active call status and the second is to show another incoming call. As Admins/Users we don't have the option to change those lines. 
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Saadet - Community Support, Official Rep

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Thanks for providing the correct explanation, Lee :)
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Sparks

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Thank you
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Sparks

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Is there anyway to see a second page of extensions on the display?
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Lee

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I think it depends on the phone. We use the Polycom VVX410 and we cannot see them unless we add an expansion module. 
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Sparks

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Thanks we have the VVX411.