Why are abandoned calls showing up on my dashboard after hours? It skews my Service Level.

  • 0
  • 1
  • Question
  • Updated 10 months ago
  • Answered
Photo of RAU

RAU

  • 180 Points 100 badge 2x thumb

Posted 10 months ago

  • 0
  • 1
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 33,420 Points 20k badge 2x thumb
Hello RAU,

Sounds like something is not properly configured. I would suggest Contacting Support so we can take a look!