Why can't I access my old faxes from 5-6 months ago? Very distressing to lose records. I hope Ring Central has an answer.

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Why can't I access my old faxes from 5-6 months ago? This is extremely distressing as my records are all there. I hope Ring Central has not deleted any of my faxes
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Brain Excellence

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Posted 2 years ago

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Saadet, Employee

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Hello Dr. Kourosh Edalati,

You'll find all the storage limits on this page:  
Message Storage and Account Data Retention

In the event you need to store data for a longer period of time, you'll want to take a look at the "Archiver" option here: RingCentral for Dropbox
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Chris Duquette, Champion

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RC only stores certain info for so long before its wiped i believe, should you need to save something there are ways to send it to a particular email address or other backup service like Saadet has mentioned.