Why can't we add contacts in the Ring Central App?

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Frankly, the various apps all have the same name and make no sense to me.  I just need an app where I can send and receive texts from clients -- not an internal team!  Currently the texts I receive come in with only a phone # id and I cannot revise the profile to add a name.  I have no idea who is texting me and it is only by going back and reading the history that it becomes apparent.  It's no way to run my business.  What am I missing?  

PS - my app says RingCentral
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Cindy Hawkins

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Posted 2 months ago

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Cody Tousignant

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Hey there Cindy - it is my understanding that the RingCentral application doesn't have a contact management system in place meaning you, like my team, don't have a way in the program to save the contact. We also have to scroll through our text history to figure out who we're communicating with.

RingCentral has promised the feature will come out at some point, but we've been a customer for seven months and haven't seen it yet.
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Cindy Hawkins

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It nearly makes the app useless then, doesn't it?  How is the app, though, able to recognize some and not others?  Is it an address book from my phone that was part of the initial install but now cannot take updates with any further new contacts?  It's all so mysterious and VERY frustrating.
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Dean Moberg

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I wish I even had some of my Outlook Contacts installed as I'm a new user this month.  Whomever reads these things, just because someone posts an idea or suggestion 1 , 2 or 4 years ago, doesn't mean it isn't important.  Importing without synchronization isn't much help either as then we'll be trying to figure out which updated contact is correct, Outlook, Ring Central, IOS RIngCentral, IOS or Salesforce...
(Edited)
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Jessica - Community Moderator, Official Rep

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Hi Cindy, 

You're able to add contacts in the mobile app currently. Product is still working on adding the functionality to the desktop app. 
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M. Hardy

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Why aren't all of the contacts available across desktop, mobile, etc.? Why are they dependent on which app you are using? Shouldn't an account have a unified group of contacts so the experience is seamless, regardless of platform?
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Jessica - Community Moderator, Official Rep

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This is the ultimate goal that product is working towards! 
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Michael

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Then you guys should not be discontinuing the old apps until the new ones are ready!