Why can't we customize hold music with a share line? Why is it available on my Call Queues (which is our fax number)?

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This conversation has been merged. Please reference the main conversation: on hold music shared lines

I would like to set custom hold music for my shared lines.  For what ever reason when you have call Queues it allows hold music ( which is our fax line), but none on our phone line( share lines). When is this going to be fixed?  Why hasn,t it been fixed yet? 
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John and Ann Cirillo

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Posted 3 months ago

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