Why does the extension phone (personal cell in this case) not show my RC phone number so the user can answer phone in bizz mode?

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Why does the extension phone (personal cell in this case) not show my RC phone number so the user can answer phone in bizz mode?

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Brian Reis

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Posted 2 months ago

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Michel, Champion

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Hey Brian, need a few more details before we can provide an answer:
- you mention personal cell, so we assume you are using either the RingCentral App, or RingCentral Phone App?
- the user of the personal cell is logging into the app using the extension credentials, correct?
- in the extension's call handling settings, you have the answer desktop and smartphone setting turned on?