Why does the "screen share" never work??

  • 0
  • 1
  • Question
  • Updated 5 months ago
  • Acknowledged
When in a meeting, our "screen share" option rarely works. We are forced to end the meeting 2 or 3 times before the screen share works. This has been happening for several months. I am losing my patience with this!
Photo of Bria Janke

Bria Janke

  • 82 Points 75 badge 2x thumb

Posted 5 months ago

  • 0
  • 1
Photo of Jenn

Jenn, Official Rep

  • 2,208 Points 2k badge 2x thumb
Hi Bria! 

Can you confirm what app you're using: the unified RingCentral app or the standalone meetings app?

Please double check that you're on the latest app version as well.
Photo of Bria Janke

Bria Janke

  • 82 Points 75 badge 2x thumb
I have 3 RC apps on my desktop. The phone, the meetings, and the newest (glip) app. When I launch a video call from a glip conversation, it says it is powered by zoom, but I am being told that Zoom is not compatible with the RC video meetings. I am not sure how that makes sense. I have uninstalled, reinstalled, restarted, cleared cashed images/cookies, etc and it is still a gamble each time we try to share our screens. We have had 300 person meetings going on where the presenter is not able to share his/her screen and it is very unprofessional and frustrating. The only thing that seems to help is starting, ending, and restarting the meeting a few times. That can't be the solution.
Photo of Becky - Community Support

Becky - Community Support, Official Rep

  • 4,760 Points 4k badge 2x thumb

Running an instance of Zoom and RC on your computer is going to cause compatibility issues. You'll need to delete one or the other. 

Make sure you're deleting all instances of Zoom: 

  1. Click on the search option in the top right of your desktop
  2. Search for ‘~/Library/Preferences/’ then select “Preferences”.  This will open up the Finder.
  3. In Finder, search for the file named “ZoomChat.plist”
  4. Right click on 'ZoomChat.plist', and select ‘Move to Trash’.
  5. Uninstall RC Meetings. Back in Finder, navigate to ‘Applications’.  Find ‘RingCentral Meetings’, right click and select ‘Move to Trash’.
  6. (If Applicable) Uninstall Zoom. Back in Finder, navigate to ‘Applications’.  Find ‘Zoom.us’, right click and select ‘Move to Trash’.  
  7. Right click on the Trash Can in the bottom right and select ‘Empty Trash’.
  8. Restart your Mac. 
  9. Reinstall RingCentral Meeting which can be found here: https://support.ringcentral.com/s/download?language=en_US

    There are more details in this thread here.