Why is Customer Service added to the end of every caller ID entry?

  • 0
  • 1
  • Question
  • Updated 3 months ago
  • Answered
  • (Edited)
Photo of Jay

Jay

  • 80 Points 75 badge 2x thumb

Posted 3 months ago

  • 0
  • 1
Photo of Jessica - Community Moderator

Jessica - Community Moderator, Official Rep

  • 6,694 Points 5k badge 2x thumb
Hi Jay, 

With the new feature release you can customize your caller ID. If you have Queue Name selected, and your queue is named Customer Service, it'll populate :) 


(Edited)
Photo of Jay

Jay

  • 80 Points 75 badge 2x thumb
Excellent, that worked! Thanks!
Photo of Jessica - Community Moderator

Jessica - Community Moderator, Official Rep

  • 6,694 Points 5k badge 2x thumb
You're welcome!