Why is there an exclamation mark and a triangle around that on the top right screen on our phones?

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There is an exclamation mark inside of a triangle icon on the top right screen of our phones, what does this mean?
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KLAMROWSKI

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Posted 2 years ago

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Mike, Official Rep

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The flashing exclamation mark is a message.  You can clear it by going to Settings > Status > Diagnostics > Warnings
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KLAMROWSKI

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Well thank you very much I appreciate it!!
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Patrick

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On my phone system that means that the admin password is currently set to be the default password. If you change the password it will stop with the warning.
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KLAMROWSKI

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Thank you also Patrick.
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Josh Youngblood

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We have this same problem but if we change the admin password it only stays until the phone reboots. When the phone reboots, the default admin password comes back and the warning is back too. Also, if you clear the warning then the warning comes back when the phone reboots as well.

Any solution to this to have the admin password permanently changed so it doesn't reset when the phone reboots?
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Josh Youngblood

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Sorry, the phone make and model is Polycom VVX411
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Nathan Malone, U.S. Tier 2 Support

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Did you purchase the phone from RingCentral Josh? If so the phone should be locked. When the phone is locked we send the phone a unique password through the config file and the triangle will go away. If you purchased the phone from RingCentral give us a call and let us know that you would like the phone to be locked.

If the phone was not purchased from RingCentral, you can still give support a call and ask that they lock the phone so that the default password notification will go away for you, but as the phone did not come from us I can't guarantee that it will make the exclamation point go away, but that is pretty much our only option to try.

The reason why it comes back every time you reboot even after a change is that our config files are written so that it gives the phone the default password if it is not locked. This means that everytime the phone reboots it is set to the default password which causes Polycom phones to give that error.

I hope this helps.
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Josh Youngblood

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Thanks Nathan. What does it mean to "lock" the phone? Does that prevent us from getting into the phone as an admin? The phones were not purchased from RingCentral.
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Mike, Official Rep

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Hi Josh.. stepping in for Nate.. If the phones were purchased from RingCentral then they will be locked (numerous warranty and security reasons)  and only unlocked for very few circumstances, which users must call in and speak to support for.  If the phones were purchased by a 3rd party, then you should be able access them with the default password. 
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Cecile Glassy, Champion

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When reporting trouble or requesting help on this forum, it is most useful to include the phone MFR and Model# for all readers to assist with accurate answers that may apply to your issue
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Warren Gamley

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How do we submit a feature request to allow the user to set their own phone password through the web portal? That way when the phone reboots, it will get the password that they have specified, not the factory default one. Seems like this should be pretty basic functionality. I know of other VoIP service providers that do offer this functionality.
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Mike, Official Rep

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New Feature request

Please reference the new conversation here: allow the user to set their own phone password through the web portal
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Cecile Glassy, Champion

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That feature is already in place.   What you are guessing is not what is happening. Any user can login with their Google Account email address if cannot use the phone account password. 
(Edited)
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Ron Kanter

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RingCentral should really be working with Polycom to fix this issue.  If you set the admin password, it should stay not matter what happens to the phone