Why my ring central desktop app is showing as ALL white? No option to click on the incoming call.

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Why my ring central desktop app is showing as ALL white? No option to click on the incoming call. But I can see my app is blinking but no option to answer since I can't see any button to answer the call or even make any calls.
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Febe Zabala

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Posted 4 years ago

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Mike, Official Rep

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What version of RingCentral Desktop are you running?  Have you already looked to see if you are on the latest version, and if so have you tried to reinstall yet? 

Mike
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Febe Zabala

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Desktop Version 7.5.4.18772 And yes done with uninstalling and reinstalling
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Mike, Official Rep

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Try to clear/delete the contents of the RingCentral App Data folder.  See the file path in the image below.  Delete all the contents in the "Softphone" folder.

If you can not see the folders shown in the file path, you will have to go to Folder Options > View > and click the radio button that says "show hidden files & folders". 

(Edited)
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Febe Zabala

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I can't see those file path. I do have Win7
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Mike, Official Rep

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You'll need to "show hidden files and folders".   That is the correct file path for Windows 7. 
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Febe Zabala

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Done with "show hidden files and folders". But now I can't delete all the contents. Saying that the folder is open to another program. 

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