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Why are outbound calls ringing then giving a busy signal?

Question
Updated 5 years ago

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Today for some reason lots of our users are reporting that when they try to make outbound local calls, it rings once or twice, then goes to a fast busy. Why is this, and how do we fix it?

180 Points

Posted 6 years ago

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7,270 Points

Hi Scott,

This is the first I've heard of this error this morning.

What country are you located?

Also, does this happen for all of your users or just a few of them (and only to a few numbers or all)?

Thanks.

Desiree

2014-03-27T15:35:39+00:00

212 Points

Desiree, I am having the same issue with my phones. Any idea what is going on?

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2014-03-27T15:50:01+00:00

154 Points

I am having the same issue. We are in Florida. All outbound calls are just ringing with no connection.

0

2014-03-27T15:50:47+00:00

212 Points

Florida as well.

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2014-03-27T15:57:02+00:00

60 Points

Texas as well

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2014-03-27T16:22:59+00:00

324 Points

Arizona as well

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2014-03-27T16:37:20+00:00

82 Points

Massachusetts. Can you confirm that RingCentral is working to resolve this?

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2014-03-27T17:29:28+00:00

60 Points

still down here in Texas

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2014-05-01T23:21:03+00:00

Ben Foster, Alum

6,124 Points

This was a brief (2-hour) service interruption. For future reference, the best place to check the status of the RC system is our Support Center (http://success.ringcentral.com).

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180 Points

We are in the United States. This is seems to be effecting some users, and not others. A few users it was happening to, then it started working again, but others still can not dial out.

Some times we can call the same number a bunch of times in a row, and sometimes it will eventually go through, other times does not.

When it is happening, it is for all numbers.

180 Points

We are in the United States. This is seems to be effecting some users, and not others. A few users it was happening to, then it started working again, but others still can not dial out.

Some times we can call the same number a bunch of times in a row, and sometimes it will eventually go through, other times does not.

When it is happening, it is for all numbers.

452 Points

Im having somewhat of the same issue today. I can get incoming calls but cant call out. It sounds like it is ringing from my end but it never actually connects with the receiver or rings their phone. Help !!!

2014-03-27T15:38:32+00:00

212 Points

Same issue for me.

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82 Points

Also in the US. Also having this problem. Very frustrating.

130 Points

All users in my office cannot make outgoing calls on desk phones or with the app on mobile. We can receive incoming calls.

2014-03-27T15:38:59+00:00

212 Points

Same issue for me.

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Kurt VanderScheer

60 Points

We have 20 toll-free numbers with Ring Central that unconditionally call forward to local numbers. All toll-free numbers stopped working (ring-no-answer) at ~10:00 AM EST today.

Still on hold with Ring Central waiting for support to answer (30 minutes).

2014-03-27T16:22:54+00:00

LPT Administrator

80 Points

same problem here! This is crap!

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76 Points

Same here...and I'm in Toronto, Canada

80 Points

CA also. Just got a reply that the Engineering Team is working on fixing it.

Gerrid L Manasco

80 Points

Having the same issue in St. Louis MO I hope they fix this soon :)

2014-03-27T17:00:06+00:00

Gerrid L Manasco

80 Points

St. Louis is back up now as well. I hope it stays up as well :) good job engineers

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Gerrid L Manasco

80 Points

Having the same issue in St. Louis MO I hope they fix this soon :)

220 Points

We are having the same issues

220 Points

We are having the same issues

72 Points

I'm in the US and am experiencing in consistent call-out failure. When I try to dial out, the other end will begin to ring, but it will go way past the normal amount of rings and never connect. I haven't received a busy signal, just infinite rings.

Oddly, as a test, I tried calling my cell phone, and my cell did ring.

Are you experiencing a similar issue?

Michael Clemons

60 Points

I'm in Tennessee and we are having the same issue. We are unable to receive or make any phone calls. We have a dial tone but regardless of what number you dial out, it just continuously rings (on our end). I have tried to call my mobile phone from our office RingCentral phone and on my RingCentral phone in continuously rings, but the call never actually goes through to my mobile phone. We have also not received any phone calls all morning, neither on our phone sets or forwarded to our forward numbers. I am currently on hold with Ring Central where the message tells me that the current hold time is 18 minutes.

80 Points

They must have fixed it....we are back up.

76 Points

yep,it's working here too.

82 Points

Now working here, too.

110 Points

I'm a new user and it impacted me too, in CA. How often has this problem occurred happened in the past?

2014-03-28T12:16:39+00:00

220 Points

First time it has happened for us. We have been using for 6months.

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452 Points

monday morning and things finally work right . Lets try and keep it that way please.

Ben Foster, Alum

6,124 Points

Hi all - in the future, navigate to our Support Center to check system status.

Dustin Showers, Champion

3,240 Points

im experiencing this today with select outbound calls.

60 Points

We have the same problem. It does not happen every time, it appears to be random, but it is a big problem when you have people trying to dial out and cannot. Please fix this problem.

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