Glip: Will existing RingCentral customers have access to Glip?

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HootSuite App

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Posted 3 years ago

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Mike, Official Rep

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Yes, We've just started pushing out our latest 7.4 release. You'll notice a small icon at the bottom of the RingCentral Desktop application that will launch the Glip program.
(Edited)
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alex d

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i get a "Problem" message, "This RingCentral Office account is not eligible to sign up for Glip using RingCentral credentials or SSO."
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Nathan Malone, U.S. Tier 2 Support

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Hello Alex,

I did some digging and it looks like this is due to account Tier. Glip is a feature available to our three tiers of Office accounts, Standard Office, Premium Office, and Ultimate Office.

It looks like your account is a ProPlus account which does not have access to Glip through your RingCentral account. You can still sign up for a Glip account separate from your RingCentral Account. The only difference would be the difference in the video chat meeting minutes available.

Also you could reach out to our Sales team and check into upgrading your RingCentral account to an Office Tier account.

Thank you,
Nate Malone Tier 2 Technical Support
(Edited)
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Shawn

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We haven't seen the new version in Canada. When will 7.4 roll out here?
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Mike, Official Rep

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Shawn, Try to click the "Check for Update" link and if it doesn't give you the update option, let me know.  Our push should be done in just a few days. 

Mike
(Edited)
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Shawn

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I just did again on the PC version and is says this version for windows is up to date. For iOS it is the same. Haven't ask colleague about Android yet.
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Kim, Alum

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Shawn, do you have 7.4 yet? To get access to Glip yet?

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Shawn

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yes, I do now. thank you. 
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Mike, Official Rep

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Just letting you all know we release a new version of Glip for Android last night. You'll want to update your app as this new version performs much better! Be sure to eave a review in the Google play store and let us know what you think. 

Mike 

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