Windows 10 and Ring Central Desktop App (BETA)

  • 1
  • 21
  • Question
  • Updated 2 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: : We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

Just upgraded to Windows 10 and am unable to get the ring central desktop app to start.  I have tried to uninstall/reinstall, run as admin, run compatibility mode for windows 7 & 8 but no luck.  If anyone has been able to get working please let me know your secret!  Thanks.
Photo of Doan

Doan

  • 720 Points 500 badge 2x thumb

Posted 3 years ago

  • 1
  • 21
Photo of Kim

Kim, Alum

  • 43,110 Points 20k badge 2x thumb
Official Response
RC 411 News Update No 1479
The RingCentral for Window's App is currently in BETA with Windows 10. 

If in "BETA", no major problems are known but it has not yet been fully vetted and we do not recommend installing, but you would like to, you can, but you may experience issues and we would like to hear about them so they can be fixed. Current issue that we are aware of at this time is the icon is not correct, screenshot below. If you experience this issue, no need to report it.

If you are using Window's 10 and have any issues, please go into your Desktop App Settings and Submit Feedback on what issues you are having.  Please be as detailed as possible as this will help the programmers. 


(Edited)
Photo of Charlton

Charlton, Alum

  • 1,190 Points 1k badge 2x thumb
Official Response
Hello all,

There are some small fixes we did on windows 10 in every release.  We havent received major issue from the OS. If you are running Win 10 and experiencing issues which you feel are related to the OS, please go to feedbacks in RingCentral for Desktop settings and submit what you have experienced with details.  We will be sure to look into them.

thank you.
Photo of Mike

Mike, Official Rep

  • 91,080 Points 50k badge 2x thumb
Official Response
To access the Feedback feature referenced by Charlton Click the Gear Wheel, then Feedback, and fill in the fields on the right side of the window and click Send