Can you do a conference call using the Softphone?

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  • Updated 6 years ago
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This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: softphone now has updated with conference call ability

I would like to be able to conference call (3-way) with others.
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Truly Xeseive

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Posted 6 years ago

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Desiree, Alum

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Hello,

Yes, you can. But, you need to obtain your conference call number from your logged in account (or the smartphone app.)

Also, you can't add people to a conference call using the Softphone. But, they can call in.

https://na6.salesforce.com/articles/RC_Knowledge_Article/Conference-Calling-Touch-Tone-Commands-and-...

Thanks!

Desiree
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A CFO

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I appreciate the conf call bridge, but sometimes you just want to add someone to the call. The way it is now, you have to send the invites, hangup with the person you already have on the line and try to get everyone on the bridge, That is not efficient.

As the administrator, I am fighting back Skype that allows this on the fly.
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Ben Foster, Alum

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Sorry - the current version of the softphone does not allow for conference calling on the fly. Desiree's suggestion - setting up a conference bridge - is your best bet in this scenario.

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