Working from Home

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  • Updated 2 months ago
I am working at home for the first time and the app did not transfer with the laptop provided to me.  I am able to get to the website and logged in, but unable to figure out how to a) download the desktop app and b) make/take calls.  Can someone please help?
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Alisa Karpachova

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Posted 2 months ago

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Michael Blanchard

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I downloaded the desktop app (WIndows) but cannot make calls. It works great on my Android though!
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Norman Twitty

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It's easier to go to https://support.ringcentral.com/s/?language=en_US and download the RingCentral App on your laptop.  This way you can make / receive calls and do meetings from one place.
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Arun Guha

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When logged in to the RC Web site (https://service.ringcentral.com/application/overview) there is a Telephone handset icon at the top right of the Web page that allows you to Ring Out (i.e. place a call using your computer browser).
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Michael Blanchard

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Yeah I tried thet. Ring out. It says Calling your current location...Please answer your phone when it rings. But nothing happens. The other odd thing I noticed: The "From" number offers a drop down that only offers one pick: Custom Phone Number so I have to manually add it each time.
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Mary Rose, Official Rep

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Hello Michael!

Please check on your Online Portal Settings and go to Phone Numbers > Phone > Deauthorize all Desktop App devices, then try to logout/login on the app using your extension's direct number.
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Michael Blanchard

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Ahhh man....ya lost me at "Online Portal Settings" I don't see that anywhere. I think I have clicked on everything there is to click...
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Mary Rose, Official Rep

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This is the link to the Online portal https://login.ringcentral.com/
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Mary Rose, Official Rep

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If you are not an admin, you should see a tab that says Settings, click on it.
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Michael Blanchard

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Then go to "Outbound Calls" ?
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Mary Rose, Official Rep

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Can you send me a screenshot of what you have now after logging in to the Online Portal?
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Mary Rose, Official Rep

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Okay, you are there. Then go to Phones & Numbers > Phones.
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Mary Rose, Official Rep

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If that is what you only see, it means that your app is not yet authorized on the system. Are you using the app that has the R icon or the app with the blue phone icon?
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Michael Blanchard

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R icon both on desktop and web portal 
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Mary Rose, Official Rep

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Please login on the app using your direct number.