Provide a way to differentiate incoming calls from calls that are transferred within our system

  • 0
  • 4
  • Idea
  • Updated 2 years ago
  • (Edited)
Would love to have a way to differentiate incoming calls from calls that are transferred within our system.  That way we would know if it is an important call that was directly transferred to us or just a general call
Photo of Crystal Brummer

Crystal Brummer

  • 120 Points 100 badge 2x thumb

Posted 2 years ago

  • 0
  • 4
Photo of EPalombizio

EPalombizio, Champion

  • 1,522 Points 1k badge 2x thumb
Hi Crystal,
   I agree that would be helpful. For now, you could choose blind transfer (Caller ID of the caller will show up on the phone of the person you are transferring to) or consultative (Caller ID of the user transferring the call to you will show up).. Your choice of options here might be a viable workaround.

E
Photo of Crystal Brummer

Crystal Brummer

  • 120 Points 100 badge 2x thumb
How do you do that?
Photo of EPalombizio

EPalombizio, Champion

  • 1,522 Points 1k badge 2x thumb
If you are using a Polycom phone, navigate to Settings -> Basic -> Preferences -> Default transfer type. You'll be able to select between these two options there. 
Photo of Crystal Brummer

Crystal Brummer

  • 120 Points 100 badge 2x thumb
we are just using the app on our cell phones
Photo of Chris Duquette

Chris Duquette, Champion

  • 14,778 Points 10k badge 2x thumb
i think we had another thread with the same idea kinda sorta maybe started already. Mike might be able to straighten that out haha.

But yes being able to distinguish from direct calls intercom calls and group calls seem to be something people are asking for.
(Edited)
Photo of Sophie Ramos

Sophie Ramos

  • 174 Points 100 badge 2x thumb
I agree that being able to distinguish direct calls from transferred ones internally would be great. 
Photo of Mike

Mike, Official Rep

  • 92,204 Points 50k badge 2x thumb
Chris is right. We do have some similar threads. We can merge this if we need to. There is another request for custom ringtones which could be used for a variety of things.  Were you thinking of custom ringtones, or some other feature to differentiate the calls?

Mike