Yealink W52H how to stop red envelope light flashing

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The envelope shaped button just above the call hang up red button on the right of the handset is flashing. What is this for?  Pressing this button highlighted text says "Missed Calls (1). If you pick select then you see the missed calls. Is there a way to hear these or know more information about them?
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Glen McCandless

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Posted 2 years ago

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Danno, Champion

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Notification light is used to indicate voice mails and missed calls. When the handset receives a voice mail or misses a call, the message key LED flashes red. You can configure the notification light to indicate the voice mails or missed calls respectively.
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Danno, Champion

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Danno, Champion

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Call history contains call information such as calling/called party identification, time and date, and call duration. The handset maintains call history lists of All Calls, Outgoing Calls, Missed Calls and Accepted Calls. Each call history list can store a list of entries sorted by date and time of the call, starting with the latest call entry. You can check the detailed information of an entry in the call history. You can also dial a call, add an entry to the blacklist or delete entries from the call history.
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OnCallAnswer

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We are a 24/7 answering service and do not have voice mail set up at all because we always have live operators. I have two phones with flash red light that is very annoying. I have even called tech support to have them walk me through the process to no avail. I am very close to using a hammer on the red light.
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Danno, Champion

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The phones that have the red flashing light, does their programming look like this?

(Edited)
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OnCallAnswer

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No I have them connect directly to group so that we never miss a call and they roll over to our main line
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Danno, Champion

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That's good.  Then maybe they are system messages from RingCentral.  In the same screen does it show any messages?

(Edited)
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Are the "two phones with flash red light" initialized?  Meaning, when you view in the USERS screen there is a green check mark to the left of their name or do they have a grey arrow?  If grey arrow, you'll need to initialize them in order to clear the messages to get rid of the red light. 
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OnCallAnswer

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 they both have green
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Danno, Champion

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Cool beans.  If you don't know the password, then reset via the USER DETAILS screen and then you can get into the messages through the admin portal and remove.  I would recommend that you first mark as read the message then delete them.  Hopefully that should remove the red light.
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OnCallAnswer

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It worked, thank you so much, that was more than the phone support was able to do.
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Danno, Champion

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Yep, you can tell I've been there before with these Yealink phones.  Glad to be of help - Merry Christmas!!