yealink W52P is offline

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Fairly new to RingCentral.  We have 4 phones.  The three deskphones are online, but I can't get the Yealink W52P to come online.  If I go to the handset, it can see the base.  I can see the IP address of the base through the handset.  Everytime I try to do anything with the line, i get "No Matched Line".  Is there a way to remove the instance of the phone and re-add it?  Any other ideas?
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Ben Starr

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Posted 4 weeks ago

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Ronda Tappan, Champion

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Did you get this resolved Becky?  
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Ben Starr

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Nope.  Still offline.
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Saadet - Community Support, Official Rep

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Hi Ben, I would suggest contacting Support so we can troubleshoot with you