Yealink W52P with 2 handsets, cannot be assigned to 2 different extensions

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I recently purchased a Yealink W52P with 2 handsets. I need to connect each handset to a separate extension, however it is only allowing me to connect to a single one. Can anyone help me with this?

Thank you,
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OP

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Posted 2 years ago

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OnCallAnswer

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I am not certain that this can be done. I think in order to do that you would have to have two different bases.
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Mike, Official Rep

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OP,

Sorry for the delay on this one. I was able to get confirmation from one of our T3 agents.
That is correct. It is a single base unit with multiple handsets. They can add more lines to it as "Other Phone" type which in essence gives it a 2nd / 3rd / 4th DL. Those DLs can then be assigned to other extensions if they wish. They can also assign which handsets should ring on incoming calls for each individual line. They can ring both handsets or just one of them. All that is done in the GUI of the base unit.
If you need help with this, you'll probably want to give us a call. 
(Edited)
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OP

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Thank you for your response. I have been on the phone with Ring Central for over 40 minutes now, and they keep telling me this cannot be achieved. Is there any way possible you can give me a call or maybe the T3 agent that was able to answer this for you? I'm dying to get this issue resolved.
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JD

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In the phone's web GUI there is a place to add different lines. you'd add the second extension there. then there's an option somewhere that shows a "grid" of checkboxes - a row for each extension and a column for each cordless phone. you uncheck Extension 1 from cordless 2, and uncheck Extension 2 from cordless 1. Now you've got one base station, with two phones that have a separate account each.
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Mike, Official Rep

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OP,  I just wanted to follow up and see if you got this working?