Zapier - Different responses based on which prompt was pressed

  • 0
  • 1
  • Idea
  • Updated 4 months ago
I have a fairly simple call management layout w/ 3 prompts.   I have zapier set up to send an automatic text response when someone calls and leaves a message.    I would like to customize this response based on which prompt they selected.  

For instance, in our case:
Prompt 1 - To get more info on our business - Response would be to direct them to our website.
Prompt 2 - They are requesting a schedule - Response would send them a schedule
Prompt 3 - To request a replacement - Response would direct them to a website to provide the information needed. 

Is there a way to differentiate in zapier which prompt was pressed?
Photo of Kelly Enser

Kelly Enser

  • 72 Points

Posted 4 months ago

  • 0
  • 1
Photo of Jenn

Jenn, Official Rep

  • 2,198 Points 2k badge 2x thumb

Hi Kelly! 


I would like to suggest opening a ticket so we can have our Integrations contacted you at your most convenient time.



Thanks!