Zapier - Different responses based on which prompt was pressed

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  • Updated 4 months ago
I have a fairly simple call management layout w/ 3 prompts.   I have zapier set up to send an automatic text response when someone calls and leaves a message.    I would like to customize this response based on which prompt they selected.  

For instance, in our case:
Prompt 1 - To get more info on our business - Response would be to direct them to our website.
Prompt 2 - They are requesting a schedule - Response would send them a schedule
Prompt 3 - To request a replacement - Response would direct them to a website to provide the information needed. 

Is there a way to differentiate in zapier which prompt was pressed?
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Kelly Enser

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Posted 4 months ago

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Jenn, Official Rep

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Hi Kelly! 

I would like to suggest opening a ticket so we can have our Integrations contacted you at your most convenient time.