Zendesk widget is not creating tickets

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Our Zendesk Integration is allowing agents to login but is not creating call tickets. This is affecting almost 50% of our active agents.
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Jeremy Flanagan

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Posted 4 years ago

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Jeremy Flanagan

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Not able to make a call about this, and can't get through to chat support.
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Mike, Official Rep

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I see there is an open ticket that has been escalated but still "Work in Progress" case 04312931. 

I'll follow up on this and make sure they update you on the status. 

Mike 

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