Merged
This conversation has been merged. Please reference the main conversation: Geographical Call Routing
1. U.S.
2. We are a professional cleaning company that is now offering franchise opportunities.
3. The ability for customers to input their zip code and then be routed to the nearest franchise.
4.Because we are franchising, we would need our customers to be able to call our business phone number, enter the zip code of their residence and then be routed to the nearest franchise in their location. For example, I would call the 855#, enter my zip of 08816 and it should route me to the Middlesex County Franchise
5. This would allow customers to get in direct contact with the professional cleaners in their area
6. N/A
2. We are a professional cleaning company that is now offering franchise opportunities.
3. The ability for customers to input their zip code and then be routed to the nearest franchise.
4.Because we are franchising, we would need our customers to be able to call our business phone number, enter the zip code of their residence and then be routed to the nearest franchise in their location. For example, I would call the 855#, enter my zip of 08816 and it should route me to the Middlesex County Franchise
5. This would allow customers to get in direct contact with the professional cleaners in their area
6. N/A
-
174 Points
Posted 3 years ago
RC-Installer, Champion
-
27,626 Points
-
174 Points
RC-Installer, Champion
-
27,626 Points
-
174 Points
That would be perfect. As of right now, we have found that Fluent Stream offers zip code routing. We would most likely have it broken up by the county because most of our territories will be by county.
We really don't want to use another service. We love that RingCentral is so user friendly and has a mobile app that works so well. We have never had any issues with call quality either. We are really hoping that zip code routing becomes a viable option because we'll stick with this service instead of trying to find another one.
Thanks again!
We really don't want to use another service. We love that RingCentral is so user friendly and has a mobile app that works so well. We have never had any issues with call quality either. We are really hoping that zip code routing becomes a viable option because we'll stick with this service instead of trying to find another one.
Thanks again!
-
132 Points
Hello,
Did you find a solution to this? there is something offered by other companies called geographical call routing. (callers input the zip code they call from and done)
I would hate to go to all the trouble to switch companies so I was wondering if you figured something out with ring central.
Thanks.
Did you find a solution to this? there is something offered by other companies called geographical call routing. (callers input the zip code they call from and done)
I would hate to go to all the trouble to switch companies so I was wondering if you figured something out with ring central.
Thanks.
RC-Installer, Champion
-
27,626 Points
-
174 Points
RC-Installer, Champion
-
27,626 Points
RC-Installer, Champion
-
27,626 Points
When could we talk about the routing?
I have availability
Thank you
Chuck
I have availability
Thank you
Chuck
-
174 Points
I think there might've been miscommunication. We were hoping that the zip code routing would come through as a service that Ring Central offers. So we don't have to switch carriers.
RC-Installer, Champion
-
27,626 Points
I have not heard that being on any road map, Why cant you use areacodes?
We could look at that inbound and route accordingly
Chuck
We could look at that inbound and route accordingly
Chuck
-
174 Points
It is, because FluentStream offers it. Which is who we are going to use. We can't use area codes because we are franchising and offering services that coincide with zip codes, not area codes.
