ZOOM powered meetings

  • 8
  • 3
  • Question
  • Updated 7 days ago
  • Answered
It's obvious that Zoom is powering the white-labeled version called RingCentral Meetings.
I'm cool with that as I currently use and love Zoom.

MY QUESTIONS:
  1. When can we expect a true Office 365 Outlook plugin (as the current one is merely a Chrome plugin)?
  2. Am I able to give my attendees the option to be called rather than dial-in?
Photo of Nick Marcus

Nick Marcus

  • 192 Points 100 badge 2x thumb

Posted 2 years ago

  • 8
  • 3
Photo of Saadet

Saadet, Employee

  • 69,000 Points 50k badge 2x thumb
Hi Nick,

1) Your question is a tad vague...what exactly are you looking for? Are you using the Chrome extension or our Outlook Plugin for Meetings?
2) The Call Me feature on Meetings should do what you're looking for :) This is not on by default, only by request - so you'll want to speak with your Account Manager regarding the full details.
(Edited)
Photo of David Lee

David Lee, Official Rep

  • 290 Points 250 badge 2x thumb
Hi Nick, I'm from the RingCentral Product team.  Per Saadet, for "true O365 Outlook Plugin", are you aware we have 2 Outlook plugins?  One purely scheduling meetings, and another for general purpose use (dialing, checking voicemails, etc.).  Would this solve your need?  If not, please let us know.
Photo of Joel Waters

Joel Waters

  • 60 Points
David does the ring central version of zoom capable of a weinar with registration services etc like zoom? Email capture and registration?

Also, can it pipe into a Facebook live just like zoom?
Photo of Jessica - Community Moderator

Jessica - Community Moderator, Official Rep

  • 8,344 Points 5k badge 2x thumb
Hi Joel, 

Check out the Webinar Overview KB article here for more information on RingCentral Webinar. As far as Facebook Live goes, I don't believe it can pipe into live just like Zoom.
(Edited)
Photo of Ed [Alejandra.tv]

Ed [Alejandra.tv]

  • 120 Points 100 badge 2x thumb
Can this please be a feature request?
Photo of Saadet

Saadet, Employee

  • 67,790 Points 50k badge 2x thumb
Hey Ed, feel free submit a Product Idea :)
Photo of Jitender Kumar

Jitender Kumar, Director Application Development

  • 1,748 Points 1k badge 2x thumb
Photo of Aleks La Rosa

Aleks La Rosa

  • 80 Points 75 badge 2x thumb
When will a version of the plugin be available for Mac?
Photo of Aleks La Rosa

Aleks La Rosa

  • 80 Points 75 badge 2x thumb
When will a version of the plugin be available for Mac?
Photo of Saadet

Saadet, Employee

  • 68,740 Points 50k badge 2x thumb
Hey Aleks, are you referring to this plugin? Or a different one?
Photo of Aleks La Rosa

Aleks La Rosa

  • 80 Points 75 badge 2x thumb
That's the on, but it doesn't work on my Mac.  Can I use the Zoom plugin instead with RingCentral?  Their desktop app works much better for me and the plugin actually works.
Photo of Saadet

Saadet, Employee

  • 68,740 Points 50k badge 2x thumb
Hey Aleks, could you provide me with some more details regarding this not working on your Mac?
Photo of Karen Clark

Karen Clark

  • 60 Points
Hello - can you let me know if the Ring Central App also uses Zoom for meetings?  We are wondering if directing folks to use RC App for meetings while we are seeing errors or busy signals in connecting to meetings.  Or, is this the same as using RC Meetings.
Photo of Mary Rose

Mary Rose, Official Rep

  • 1,402 Points 1k badge 2x thumb
Hi Karen!

Meetings on RingCentral App is also powered by Zoom.
Photo of Dawn Sullivan

Dawn Sullivan

  • 80 Points 75 badge 2x thumb
can you use the zoom app for ring central meetings

Photo of Jenn

Jenn, Official Rep

  • 1,916 Points 1k badge 2x thumb
Hello Dawn! 

No, you can't.
Yes, we are powered by zoom, but we still function as 2 different companies.

I hope that helps! Thanks! 
1. Zoom has a capability to automatically send individuals to a specific breakout room when they enter the meeting called pre-assign participants to breakout rooms. Is this capability available through ringcentral app? 2. Also, is there a way to move someone from the waiting room directly into a breakout room during a meeting?
Photo of Emery Wang

Emery Wang

  • 52 Points
Actually you can. One of my staff attends our weekly RC meeting using his Zoom app. However, I have only been successful having one attendee on Zoom at a time. Haven't been able to have multiple users on Zoom apps attend my RC meeting.
Can I Livestream to Facebook using RingCentral?
Photo of Mary Rose

Mary Rose, Official Rep

  • 3,326 Points 3k badge 2x thumb
Hello!

This feature is not available with RingCentral. You may create a feature request regarding this so that our Product Team can check on it.
1) Can I make registration required for a participant in RingCentral?
2) Can I set someone else as a co-host while SCHEDULING?
3) Can I do a virtual background without a green or flat screen in the background just as Zoom does?

I get the feeling RC is getting a left-over version of Zoom even though they are charing an extra $14.99 per seat to upgrade from essential to premium which is essentially what I would pay Zoom for their latest version. So, we are getting a stale product for a premium price, IMHO. Please clarify f I am wrong.

https://www.4PMTI.com
(Edited)
Photo of Ken Montenegro

Ken Montenegro

  • 0 Points
Strongly agree: with Zoom updating their security, the RC client seems about 2 months behind. That means some of our users are mentioning things they can do in Zoom but not in RCM. It's even worse when we updated a webinar license only to discover some of the features we wanted were only available in Zoom.
The worse thing is that I have spent nearly 7-8 hours over 2 weeks to clearly let them know that these are the issues I am trying to solve with RC. Rather than acknowledging that they have an outdated version, they gave me the run around making my WFM that much more stressful. Thanks, RC.