Customer support
I spent 1.5 hours waiting on hold for customer support yesterday and 20 minutes my first time today and going on 10 for my second attempt...
Conversations
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Still Receiving Calls from a Blocked Number
We are continuously receiving calls from the same number, multiple times, daily - 609-250-9180. We have tried blocking it, but the calls ...
"Press 1 to connect" DTMF Randomly Not Recognized - RC Help's solution is to disable feature! – Case #08812793
We've been RC users for 12+ years. We have always used the 'press 1 to connect, press 2 to send to voicemail, etc' feature on both exten...
New @team feature no longer working on browser/desktop. Works fine on mobile.
Was getting into my @team groove, when I realized that I can no longer @metion my team on the browser/desktop app. I can only @mention my...
Caller ID Shows Direct Number Instead of Main Company Number
We have been dealing with an odd issue with our RingCentral Services. Specifically, when our users are making outbound calls our callback...
Bug - typing window gets erased
Multiple users as my company have reported that when they've begun to type a message into the RingCentral desktop app - if another messag...
How can I save the phone numbers that have texted or called my business on my Ring Central number. I need for future marketing in csv
How can I save the phone numbers that have texted or called my business on my Ring Central number. I need for future marketing needs in a...
"All circuits are busy" or busy signal incoming calls
We are having an issue where callers are report hearing "all circuits are busy" or receiving a busy signal when calling our lines. I pers...
Account will be deleted if not active
I keep receiving e-mails saying my account will be deleted for not being active. I join meetings almost every day. What gives?
Ring Central click to call is disabled after enabling 2 factor authentication on salesforce
Can anyone please help with what could the issue be? Last time it got disabled cause of instance refresh
received international calls
hey , i have CA us numbers and i travel outside the state , i notes that i can call from the app but i cant received international calls ...
How do I UNSUBSCRIBE or STOP "short code" spam messages through Ring Central?
We have 4 phone lines in our office through RC and keep receiving texts from "Short Code" spam phone numbers. If we reply to "STOP" or un...
Show Caller IVR Menu pressed
Hi,I am new to Ringcentral and I am trying to get my bearings. I run a small business and used to use Vonage, with vonage I had the follo...
iphone badges do not disappear
the badge notifications on the Glip app for Iphone is not disappearing properly. It will constantly show I have 97 badges but when I go i...
I do not see the accept queue calls under my settings.
how can I go about adding that feature "accept call in queue? all my coworkers stated that when they set up their ringtone it was automat...
Calls interrupting data input.
when i get an incoming call, while typing notes on another account, ring central changes the page without saving the data i'm inputing. ...
Verify an apple id - Automated Systems not connecting
We are a coffee shop and would like to verify an Apple ID account for our business iPads running POS. We enter our business phone number,...
I keep getting an error code 1001.
I can start my own meeting. But cannot join in most meetings (except for those with numbers starting with 14....) . Tried reboot, reinsta...
Glip - what is the order that documents are faxed through Glip?
Hello, I am new to the Community. How does a user control the order in which documents are faxed through Glip when attaching the documen...
unblockable repeat robo calls
I've been on Ringcentral for six months and like the system, but am receiving robo calls both at the office, and at home that are of a na...
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