Shared line setup getting more than one line per phone
We have a US based small company with 5 digital lines (phone numbers not usually given out), 12 employees and one main toll free number t...
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Fax scheduling -
Faxing via the Ring Central website allows a user to select the date and time to send the fax. Faxes sent by email (e.g. 32333433@rcf...
Google Chrome Extension: Unable to login through Chrome
Anyone have trouble logging in through Chrome browser to account/admin portal? Every time I login it brings up the spinning loading whee...
User hours: customize notifications settings for After Hours
Add new feature: It would be great to be able to set individual user hours for SMS notifications.
Desktop App: How to scan a FAX in the Softphone?
Desktop App: How to scan a FAX in the Softphone?
Mobile App: data or minutes?
I needed to confirm whether making calls using the RingCentral iPhone app uses data minutes or voice minutes? I believe it uses data but...
Network: recommended mid-range routers?
I'd like to see more midrange routers tested for functionality with RingCentral service. The routers listed on http://www.ringcentral.com...
Deskphone: Flashing red light won't stop
I have deleted all messages through the desktop hand set and online through the website, but the flashing red will not turn off. What el...
Desktop App: Call Flip
Good Morning Everyone! I am looking for a way to call a contact through the desktop app but have it automatically start the call or fli...
Fax: Provide a customized automatic method to Purge Faxes.
Right now our Fax line receives about 600 Faxes a month. After 200 faxes the line stops working. Anyone of these solutions would work f...
Folders in Fax Inbox
I want to make folder in fax messages inbox so I can sort my fax messages in different folders. Is that possible?
How to convert Call logs export to usable data
Hi, I wanted to share this information with other users in case they also encounter the same headaches I've had with the limited functio...
How do I run a "tracert" (traceroute) report?
Windows Tracerout Instructions
Windows
Open the Start menu
Click on Run
Type cmd and then press the OK button to open a command prompt
A...
Deskphone: Are Cisco 79xx series supported with RingCentral?
I know CISCO SPA models work fine with RC but I was wondering if there was a way to program non SPA devices on RC. I have a fleet of ove...
Dial by Name Directory: how to change the extension 9 to another number
Hi, I recently created the professional voice recording for our greeting and assign 9 as an extension to one employee then I realized th...
Faxes to be automatically saved in PC hard drive (desktop for windows)
ACTUAL BEHAVIOR: Each inbound fax needs to be saved manually, either before or after viewing, selecting the CLOUD arrow down icon - this...
Fax: Are RingCentral faxes secure?
Our company sends documents to the IRS on behalf of our clients on a regular basis. One of our employees just received a scolding from an...
Fax receipt error notification
I would like to receive an email when I get a "fax receipt error" so that it is brought to my attention.
Desktop App for Mac: set as standard dialer vs FaceTime
This is either a bug or omission.. When you open FaceTime on Mac and set RC as the default dialer for data detector phone numbers, the ...
IVR: How many callers can be in the IVR Menu at one time?
How many callers can be in an IVR system at one time?
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