Basic Phone FAQ for end users
Im just looking for a basic walkthrough on the most basic functions of the phones for some end users. ie. how to transfer a call, how to ...
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Desktop App: my deskphone is not showing up for RingOut option
For sure I'm doing something wrong.
I'm trying to use the RingOut feature from my Desktop App but the only phone to "take" the call is m...
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softphone does not display new messages unless I logout/login
Using the Windows Softphone in the US. Our system is configured to always take messages. However, when I am logged into my softphone th...
Admin: set Caller ID company wide for mobile app
1. Canada
2. Software Company
3. Control over Mobile App outgoing call setting (ie. set mobile able to main number from administratio...
Call Queue Needs Same Call Handling Features as extensions
We are unable to track calls properly when setting up ring groups within an extension however that is the best way to set up a ring group...
I need to temporarily forward my fax line to a number outside of RingCentral.
I have m fax line as a Message-Only extension. I need to forward the phone number assigned to this line to an outside number temporarily....
Outbound Caller ID / Incorrect city
I'm getting our system ready to go live, and for some reason outbound caller ID shows various cities anywhere from 40 --100 miles from ou...
Company Name / Caller ID
I want the Caller ID to show my Company Name but it shows City and State. I have updated the Caller ID section in the Admin Portal and ...
Ability to get area code specific conference bridge numbers
Similar to other posts, we have conference call participants who cannot call long distance. Can we get a conference bridge number for 20...
Dekstop App - Only Calling Available
US Account Type - No Faxing Available. A user came to me with this screenshot, and it was a first. I hadn't seen anything like this befor...
Red Light Indicator
Hello, we cannot seem to get the red light indicator to turn on when voice mails are left. Any ideas?? Appears to be company wide.
Phone rings with fax
In my US account, users are reporting that occasionally when a fax is coming to them, their desk phones ring once or twice. What could be...
Need to access fax and voicemail extensions through app simultaneously
We are a busy medical practice and have two Ring Central numbers. The first is a fax number and the second is a main number which splits ...
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Provide account backup feature before making any changes.
In my experience in dealing with lower level ringcentral technical staff who are not very well trained. For instance: Some times you call...
Ringcentral Desktop Huge Logs
I was just decommissioning a machine and used Windirstat to see what was taking up the most space... This image pretty much speaks for it...
Have existing fax number through BrightHouse. Want to use it to receive faxes through RingCentral.
I am a US costumer of RingCentral. We have a fax number issued to use by our phone and internet provider, BrightHouse. It is a normal l...
Fax: cover sheet
My idea is about cover sheet set up, and as usually we send fax has 2 pages, first page is cover sheet,you can customize cover sheet add ...
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