Can I call someone Voice Mail without dialing their phone to leave a message?
I know how to transfer callers to Voicemail but I want to just send a message to a phone without calling them 1st. How can I send a messa...
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Seperate Incoming Call Information options for User and After Hours
We want to only get Incoming call information after hours on our RingCentral Phones. If we set up the option, it works all the time. We...
Are there any desk phone training videos?
It appears that the few videos that Ring Central has on the help site are all about managing the web portal, meetings, etc. Are the any v...
Can you set the main line up as an extension on a sip phone? If so does it cause any issues with call routing?
Main Line as a ext.
Is it possible to modify the configuration files on the RingCentral provisioning server?
I'm using VVX 311 phones purchased from 3rd party. I'd like to make some config changes. Is it possible to access the config files on the...
Select which call to pick up on hold using Presence
I have a receptionist who answers multiple calls on a Poylcom VVX 410 and places them on hold for other users to pickup using the Presenc...
Mobile application sign in
After signing out from RingCentral mobile application all sign in information are lost if application is closed or phone is rebooted. Sam...
A quicker way to transfer calls?
Is there a quicker way when transferring a call then manually inserting the number? It would be great if you could select 'transfer' then...
Live Reporting Integration with Salesforce
We are a network security business with a U.S. account. We work with customers and clients from several different countries, and we have...
Make IVR Menu Text Entry Box Expandable
Hello - I think it would be very helpful to make the text-entry box on the IVR text-to-speech editor expandable. Currently, you can only...
Separate Voicemail and Fax on/off option.
Voicemail should be able to be turned on/off as well as faxes. The only option is to turn them both off at the same time.
Change Connecting Audio for a Limited Functionality Extension
1. US 2. Not yet 3. I'm looking to change the connecting audio for an inbound call to a limited functionality extension. Does anyon...
outgoing text message using call log
We are an education business looking to text out announcements and such from the call log or contacts using ringh central desktop applica...
Convert large group of users from one Role to Another Role via template or command line query
04-19-2017 Is there a way to convert a large number of users from one Role (Standard International) to another Role (Standard) without ...
Add a custom call handling rule for when i am on the phone
I want to add a custom call handling rule for when i am on the phone. With the old version there was an option. It is no longer there. ...
Is there a simple way to remove a person's name from the fax cover sheet?
The photocopier's email address has been associated with the receptionist's account so that it can be used to send faxes. We don't want h...
Can the host disconnect from a conference call without disconnecting other callers?
On the desk phones we can create a conference call, disconnect, and the two other callers remain connected. On RC for Windows if we disc...
Users can delete calls from the overview page
I created a custom role to remove the delete option from the call logs, but on the overview page there is still a delete option available...
Auto-login for Ringcentral for Windows to allow unattended fax operation
We have configured Ringcentral for Windows to PRINT incoming faxes to a network printer upon receipt. However, this requires that the Ri...
How many active calls can I have at one time?
If I have one line but many extensions how many active calls can I have at a time?
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