Importing Contacts from CSV - Problems Handling Duplicates
I can't be the first one with this problem --what am I doing wrong? When importing records via CSV files, RC provides three options to d...
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Conversations 5901 - 5920 of 6157
Contacts: Ability To Import Contacts (CSV files) using the Desktop App
We are a virtual school in Central Florida, with 60+ staff members. We are looking for ways to bypass uploading our contacts to the webs...
Being untethered from a phone company feels great. @ringcentral has done well by us!
In response to snapshot_is on TWITTER: https://twitter.com/snapshot_is/statu...
Using IP-based phones and being untethered from a phone...
Fax: Add Preview & Edit option prior to sending fax in Desktop App
The current version of the RingCentral Desktop Application recently added (v. 7.1.xx) does not allow you to preview the entire fax prior ...
Where can I view RingCentral's Privacy Policy?
You can view RingCentral's Privacy Policy and details here: RingCentral® Privacy Policy
CTI (dial from web browser) Enhancement Request
Outlook or RC software, computer to telephone interface: Right now we can add the Outlook connector to dial from our contacts, but there...
RingCentral Meetings: audio while recording a meeting
I setup my meeting for attendees to use VOIP. However, when I recorded my meeting, the voice recording wasn't over the voip, it picked up...
Call logs: downloaded report to show date only (not day of the week).
We use call logs to run analytics in our team. The date field in the csv exported from RingCentral admin portal, is not formated as a dat...
Web Portal: Enlarge fax preview, or add column(s) to show important info
U.S. Fax Acct, Case 04293085, Windows8, We receive our customer's purchase orders via fax, but there's no large, easy-to-read preview pa...
IVR: Change call prompting from single digit only to multi digit
The following are the issues we came across when we set up the IVR:
Fixes would be allowing:
o Key press selections are limited t...
Caller ID: local number to automatically show up on caller id on outbound calls
Instead of my toll free number, I want to be able to have a local number automatically show up on the caller id when my agents are calli...
Simple video and or step card for participants to join meetings.
Account type (U.S., Canada, UK, etc) : US
A brief description of the business: Ed tech company
A high level description of the produc...
Community: Ability to block certain users
We should be able to block certain users in the community so we don't see their posts. Certain toxic members of the community get mad whe...
Admin Portal: Bring back ability to see users voicemail count
Bring back the Message Count. It is more convenient to go to ringcentral to check messages and clean off voicemail verses going to each i...
Fax: Add additional fields for recipients not in address book.
Fax
Blast recorded message to contacts
its good to have a recorded message to be sent to the contacts on the account, like a blast message
IVR: unable to create IVR -no IVR option
I have set up an IVR previously. I noticed that my interface has changed, it looks like it was upgraded. Then I noticed that my IVR setti...
IVR Call Handling Options
Service Business. Use RC to service customers and also to recruit independent agents. IVR Menus are great but could use some additions:...
Desktop App: add ability to view sent faxes (and re-send) on Softphone Desktop App
DESKTOP Application
Contacts: Have a Master list on Super Admin that will edit contact one time for all users
We have multiple users that all see the same calls coming in. The problem is that when I update a contact in my call log it doesn't show ...
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