Ring Desktop App but not Mobile App
When I receive a call, the desktop app on Windows *and* my mobile app ring simultaneously as I have in the mobile app set for "First ring...
Conversations
Conversations 41 - 60 of 2302
Desktop App: my deskphone is not showing up for RingOut option
For sure I'm doing something wrong.
I'm trying to use the RingOut feature from my Desktop App but the only phone to "take" the call is m...
When will we be able to load company logos onto the Polycom desk phones
SMS: How do I disable SMS texts for specific users?
I don't want SMS on every line - I have confused people sending text messages to a device that I can't respond with. Thanks
Presence on Yealink phones.
Does anyone have the settings needed to configure Call Presence/BLF on Yealink phones? I have T46S and T42S phones and they support SIP p...
Desktop App: Will it run on Linux?
Status continues to show "offline" even though it has been changed to "available" many times - why and how do we fix?
We have a user who's status shows as "offline" even though she has repeatedly changed it to "available". She has logged and back in and ...
RIng Back after specified time
In our old phone system, if a lobby employee put a person on hold, after approximately 60 seconds, the call would ring back to the Lobby ...
Deskphone: Factory Reset Phone- need default password to web configuration
I am trying to get into the web configuration for already provisioned 410's and 500's. The default 456 for the admin and 123 for user pa...
Deskphone: How to use Line Keys for Intercom Calls
Sorry if this has been covered before. I looked through the forums and couldn't find anything. Does anyone know if it's possible to con...
Using Presence to answer another RingCentral phone?
I am a receptionist and I need to answer all calls, so when I am either at lunch, out of the office, or just in another office, i need to...
How to have one group forward to another group if unanswered
UK How do I forward one group to another group if unanswered. Both groups are setup as simultaneous ring groups. See pic...
Desktop App: Speaker Mode Missing
Currently there is not easy way to put a call on Speaker mode on the RingCentral for Windows App. Apparently, the only way to do this is ...
Forward Call Queue to 3rd party (answering service) after 1 minute
Customer service is very important to our company, but there are times when we are short staffed due to breaks, holidays and vacations. ...
Mobile App: bypass the lockscreen
Can you enable the iphone app to bypass the lockscreen? Currently when a call comes in i need to unlock my phone to answer it.
Call Handlig: Warm Transfering
Would like a call transfer process where i would be able to have all three parties on the same line and leave the call and the two partie...
our business name shows on inbound calls as well the callers id
When receiving a call, not only does our client's name/number show up, but our business name is following behind it. It just started doi...
Presence: Transfer calls using presence buttons?
When transferring a call on a Polycom 410, I am unable to use the presence buttons to direct the call; it always brings up a full screen ...
Is anyone else having a problem with the HUD showing the incorrect information regarding call state?
This week we have noticed that the desktop softphones are showing the wrong status in the HUD. We installed the new update (9.1.1.27091)...
Fax: How do I get faxes sent to my Email?
How do I set up fax to email. I would like to have a fax number as part of our unlimited plan than when people fax that number it comes ...
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