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Conversations

Recent Conversations
Conversations 121 - 140 of 4258
Photo of Spoonhandle
Toggle Availability for Specific Call Queues
And toggle availability in specific call queues. That's not possible currently, right? It's available/unavailable for all queues they are...
  • 2 me toos
  • 2 replies
  • Idea
Photo of H_203RC
Migrating from on-prem SIP and Internal Extensions
We are migrating to RC from an Avaya on-premise SIP phone system which featured internal extensions and requiring "9" to dial an outside ...
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of WALD
Simultaneous Ringing for Call Queue Overflow
We would like both the desktop apps and the smartphone apps to ring at the same time for every member within a group. We would like to ...
  • 4 me toos
  • 1 reply
  • Question
  • Answered
Photo of Jeffrey Goodman
How do you merge an active call with a parked call?
Hi All, I have been saddled with the absolutely maddening issue with RingCentral that any call I place on hold starts ringing like a new...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of HICKERSBERGER
Upgrading from RingCentral Professional to RingCentral Office
Curious about the experience in upgrading from RingCentral Professional to RingCentral Office ?  Can it be done seamlessly, without any (...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Bio|-|azard
Video Calling With Yealink T49G and Yealink T58V
We are looking to be able to make Video call between our Various Yealink T49G and T58V phones. Please note we are trying to do this INTER...
  • 1 me too
  • 0 replies
  • Idea
Photo of Travis Tindal
When answering a call on the mobile app
When answering a call on the mobile app is there a way to have the company directory be the default directory when selecting to transfer ...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Hans Reisgies
Conference Call to call out to participants to join
Getting participants on a conference call on schedule is always a challenge.  It would be great if the conference bridge would call out t...
  • 8 me toos
  • 4 replies
  • Idea
Photo of Rick Cruz
Template: Set Outbound Caller ID to be the User's Direct Dial Number
In an effort to reduce the call volume hitting our receptionist desks, we are encouraging our users to begin publishing their DID numbers...
  • 44 me toos
  • 32 replies
  • Idea
Photo of Ysmael Calix Quesada
Call Queue: Disable Voicemail
Some of my clients requested to disable the voicemail option for call queues, since this option is already available for extension users,...
  • 21 me toos
  • 12 replies
  • Idea
Photo of David Wine
What is the status of 3 Way Calling on the mobile App?
What is the status of 3 Way Calling on the mobile App?
  • 3 me toos
  • 5 replies
  • Question
  • Answered
Photo of Steve C Hesse
Reports: add more advanced filters
I would like a filter added to all report pages so i can remove all internal team calls, blocked calls, abandoned calls and Voice Message...
  • 28 me toos
  • 14 replies
  • Idea
Photo of MURRAY
Outgoing carrier ID
When a caller calls in on a specified phone number and we click on the missed call or voicemail, our outgoing caller id should be the sam...
  • 1 me too
  • 1 reply
  • Idea
Photo of Marty
Groups - can you set a call queue priority
I have 3 call queues for specific support.  I would like call queue #1 to take priority over queue 2 and queue 3.  Queue 3 can have heavy...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Test Account
call queue should overflow if agents are available but do not answer
Example: In group extensions, if there are 4 agents in the HR Group and they are available and none of the four answer the phone, then ov...
  • 2 me toos
  • 2 replies
  • Idea
Photo of Chad Aaland
Call Handling: forward one extension to another
Right now, the only thing close is being able to forward an extension to an actual phone/device. It would be nice to be able to forward a...
  • 41 me toos
  • 19 replies
  • Idea
Photo of Angela Y.
San Francisco Bay Area Customers: Participate in a live feedback session
We need YOUR input on our latest ideas so we can provide you the best experience. Currently looking for RingCentral customers in the San...
  • 1 me too
  • 1 reply
  • Announcement
Photo of Kevin Hart
Exclude Logging Internal Calls
When calling another user's extension the call is still logged in salesforce. This creates a large amount of fairly useless information. ...
  • 1 me too
  • 1 reply
  • Idea
Photo of AD
Setup Ringcentral SMS through Salesforce Workflow/Process builder
1. US2. Mortgage Business3. I would like to be able to setup a process builder/workflow that when I complete a field in Salesforce (eg. l...
  • 8 me toos
  • 6 replies
  • Idea
Photo of Elijah D. Manley
GLIP Polling integration
I am a Glip user, with a parliamentary style organization using Glip. We don't have any access to poll our members. Because our members a...
  • 21 me toos
  • 4 replies
  • Idea