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Conversations

Conversations 1 - 20 of 2067
Photo of Judith Colon
Phantom Calls
I receive phantom calls all the time!! It's annoying and my IT tech didn't know how to help me with this!. I have 1,850 "missed" calls. P...
  • 1 me too
  • 12 replies
  • Question
  • Answered
Photo of Brian Hughes
Phone dialing numbers by itself
I have Polycom phones that are self-dialing clients and intercoms. This is very aggravating as this process never stops. Client and cus...
  • 2 me toos
  • 12 replies
  • Question
  • Answered
Photo of John Andrews
outlook plugin not installed on MacOS
Account Type: US After updating to MacOS Mojave (v10.14.2) a previous installation of the RingCentral Plugin for Outlook is no longer av...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Mark Ayotte
Cannot dial outlook contact sync over with extension
When I dial a contact that is synced in with an extension from my mobile app or softphone it will not work.  In outlook extensions are st...
  • 1 me too
  • 1 reply
  • Question
  • Acknowledged
Photo of Ryan
Polycom VVX 311 Forwarding button missing when hitting the home button
looking for the forward button on Polycom VVX 311 and it is not there.  Where can this be enabled?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Mike Russell
we are moving to a new location
Can we keep our number?  We may be moving either down the street or to another zip  about 15 miles away does that matter?
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Ellison
What is the difference between Stopped and Missed calls?
In reports we see Stopped Calls and on the User desktop they see Missed Calls. Are these the same? Can you please explain the difference ...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Nate Desautels
RC Desktop App: Scaling Issues
1. Account type: US 2. Please see the case for screenshots - The case number is: 06753416 3. The Desktop application for RingCentral ha...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Saadet - Community Support
Call Log Feedback
Hey Everyone, We understand that you all have some feedback to share about the new Call Log functionality and design. In order to consol...
  • 7 me toos
  • 15 replies
  • Question
  • Doesn't Need an Answer
Photo of Jason Spindler
Bluetooth on mobile app does not stay connected
Why can RingCentral mobile not stay connected to Bluetooth devices?  I have used at least a couple of Bluetooth devices on a couple of di...
  • 5 me toos
  • 5 replies
  • Question
  • Acknowledged
Photo of Randy
New Analytics Portal: No custom time?
Overall I think the new Analytics Portal looks great. Lots of very useful data. What I do see is missing or I just can't find it is custo...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Tracey Wingfield
Notifying Participants You Are Recording Their Call
In the state of Virginia (and in all states) you must notify participants of a phone all that you are going to record them, if you wish t...
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of James Bruce Sheridan
Desktop App: Bluetooth headset not connecting
Several different types of bluetooth headsets will not answer or end a call with RingCentral Win 7.5.2. I have tried on several different...
  • 4 me toos
  • 8 replies
  • Question
  • Answered
Photo of Bill Fox
URL to initiate call.
I was using: https://service.ringcentral.com/ringout.asp?cmd=call&username=17274003201&ext=7001 &password=XXXXXXX&to=17274106584 &from=17...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of zgrada zgrada
There is no recipient info in response
Hi,I've tried to get fax  recipient info, but I always get null in response.
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of CJ Patracone
what happened to red color option for the circle to the left of each name?
I picked custom colors for groups to quickly identify them. Now the color is blue and red option is gone. How do i fix this??? US based ...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Brandon Scivolette
Force Restart of Polycom Desk Phone if Internet Drops?
Although rare, there are times when our internet connection drops for a short period. The problem is, when it comes back online we almost...
  • 3 me toos
  • 2 replies
  • Question
  • Answered
Photo of Deb Krauskopf
Netgear R7000 router issue with lost phone registration
Related to ticket: 07948600 The NetGear R7000 should be a preferred router, based on the R6400 recommendation from RingCentral as a reco...
  • 1 me too
  • 2 replies
  • Question
  • Acknowledged
Photo of EXTENSION
Goldmine Integration
Looking to have RingCentral communicate with our Goldmine CRM.  Idea is to have calls come in, then automatically open the customer assoc...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Prefab Drywall Supply Ltd
Fax: Result shows "failed", but "success" for attachment?
sent a fax, got this result email (edited phone numbers): Here are the results of the 5-page fax you sent from your phone number...
  • 1 me too
  • 2 replies
  • Question
  • Answered