Abandoned Call Report / View
We have Live Reports and I was wondering if there was a way (whether Live or in the standard reports) to view Abandon Calls quickly (espe...
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Annoying Robo Calls
Our business has been receiving a ton of robo calls from dead numbers over 25 in one day. I called customer service and a very nice youn...
Details about the affects on Glip when disabling user in RC
When disabling a user in RingCentral, you're able to reenable them again without losing any settings. However, their Glip account is deac...
How to have one group forward to another group if unanswered
UK How do I forward one group to another group if unanswered. Both groups are setup as simultaneous ring groups. See pic...
Ability to send new caller to Unconditional call forwarding if wait time exceeds a certain time
The call group feature is great however we would like the ability to send to a external overflow number if wait time exceeds a certain am...
call queue should overflow if agents are available but do not answer
Example: In group extensions, if there are 4 agents in the HR Group and they are available and none of the four answer the phone, then ov...
Please allow calls to go to overflow on a timer
We really need to have an option for calls to go to Overflow queues after a set amount of time. Currently it's based off of availability...
get asked before the host unmute a specific participant on RingCentral Meeting
It would be nice the person that is getting unmuted by the host on RingCentral meeting gets asked or notified before the host unmute that...
Business Identification Show on Caller ID - 2 separate businesses
We have assumed another business and the calls are coming to my business phone only. I would like for the calls to appear under the diff...
Reject calls to sync with apps
When I receive a call, if I press reject on the phone, the desktop app and my cell phone still continue to ring. I need to reject it on ...
Show participants in full screen when sharing
When I use Ring Central Meetings, I do it on two monitors in our conference room. I usually have multiple participants physically in the...
GLIP-TEAMS- ADD ALL BUTTON INSTEAD OF JOINING ONE BY ONE
FOR NEW EMPLOYEE HAVE JOIN ALL BUTTON INSTEAD OF HAVING TO MANUALLY ADD YOURSELF TO EVERY SINGLE TEAM.
Option for caller to verbally say an extension rather than pressing
Many companies have the ability for a caller to "Press or Say One". Is RingCentral able to do this?
RINGCENTRAL <> ZOOM COMPATIBILITY ISSUE
I have Ringcentral installed on my MacBook as its my companies preferred choice for telephone calls and online meetings. On the weekend I...
Contacts: Adding Non RingCentral Users to Company Contacts
How to do I save new contacts as "Company" contacts? Currently all new contacts I create are stored as "Personal" contacts. Is there a ...
Converting a call to a conference/ call between multiple users
We have a mainly mobile workforce using the Ring Central App (Glip app) on mobile phones in the UK. We have scenarios where an employee ...
BUG?: Tasks not displaying by default
Hi all,Is it just me, or are other people's tasks not displaying when you initially click on the tasks app?In a previous post (link below...
Service Temporary Unavailable
Getting Service Temporary Unavailable in Sanbox Environment when trying to subscribe to an event
Video mode - show picture instead when video on during meeting
I have a camera cover on my mac, and when I join a ringcentral meeting and switch on the video it shows green because of the cover. Inste...
Increase Time When Dialing A Phone Number From Desk Phones
Let's say we have someone on the phone and now we want to conference in a 3rd person. We select conference and enter in the area code an...
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