Desktop App: Shared SMS handling for customer support
We currently offer sms support to our customers by having them Text our main number for support. But we had to do some tricks to get it...
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Outbound caller ID when texting from Glip
Account type: US; business type: legal practice; 4 users Seems like an easy feature that Ring Central could enable. I want to be able t...
SMS: ability to SMS from the RingCentral website or email
As we start to make incredible use of your SMS service, we find it would be helpful if we could reply via one of the services mentioned a...
delay in connecting to extension
Ringcentral needs to eliminate the 10 sec delay when company greeting has ended and being connected to to an extension
Enhancements for real time call monitoring and call recordings in stereo
Enhancement 1:
Per original support case
#05599980, we are looking for the ability of automatic monitoring of selected
call center ca...
SMS to Toll Free
Hello I have customers texting my toll free number. Which do not get passed on... I would like to request that it would be nice if toll ...
Add option to dial out from the same digital line on ring central desktop app on multiple computers
I am using the RingCentral Desktop App in the US. I am coming across a problem that I think is easily solvable and would be very convenie...
Caller hears echo when talking
Problem: When using the RingCentral Android Mobile App on the Verison Network - all callers hear an echo of themselves when they talk.
Calls made without dialing?
Recently, our company has been getting texts back from someone saying "stop calling" meanwhile we have not called the number that texts u...
SMS: Increase number of SMS user notification
We have multiple support departments with up to 10 personnel in each. We have incoming support calls coming into virtual user numbers se...
Recommendation for Meraki model of Router to use in 15 person office setup
Looks like a few folks have recommended the Meraki router as a solid solution for QOS for small offices. Can someone point us to a specif...
Add/increase audio notification for incoming chats on Salesforce Agent (inContact).
U.S. accountSoftware development and technical support using Salesforce Service Cloud. Agents get busy with multiple browser windows and ...
RingCentral Meeting Invite Template Customization or Improvement (Outlook Meeting Plug-in)
Problem: The default RingCentral meeting invite template for schedule a RingCentral Meeting from outlook is not usable at all. 1. it ove...
Desktop Application For Windows Surface Tablet
Account type: US
A brief description of the business
A high level description of the product or feature being requested. Have the full ...
Apps can't dial-out from two or more "main" numbers
I have both USA and UK main Toll free numbers. When logged with my primary USA account I can't call to UK phone numbers and vice versa. I...
Ring lag
We have three phones in our sales office , my phone will lag when an inbound call comes in so i can not answer until the other phones rin...
glip reporting
It would be nice if we could get a reporting system in Glip. To see the number of messages sent and messages received by all employees ov...
Caller ID on incoming calls does not show names!
This is a big disappointment for us. We just signed up for Ring Central and realized after talking to tech support a few minutes ago tha...
Live streaming hold music
Our company is new to RingCentral. We have just completed the trial period and have decided to make the leap. One feature that would be g...
Add custom Emojis for Glip
Slack currently allows admins to add custom emojis. This has become a Friday tradition in our organization. Please provide the ability to...
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