Question

Change a call queue's admin?

  • 9 July 2019
  • 2 replies
  • 208 views

I need to change the admin for one of our call queue's


2 replies

I changed the "managers email address". However I'm not sure if this is the only step that needs to be taken. Does anything else need to be done to change the new persons privilege's over the call queue?

I would probably change the role of the new person to "Manager" so that they have access to reports, and also maybe change the message recipient of the call queue to the new person.

Reply