Question

Fax Failed

  • 9 February 2021
  • 1 reply
  • 446 views

I have faxed things in the past with this system, and since January 28, 2021, the system is hit or miss on sending outgoing faxes. I have multiple documents that are time sensitive that are not going through. I have updated to the newest version, have tried to fax from the portal, tried to fax from the app, etc. Nothing. Any help would be appreciated? In order to check to see if they came through with the recipient, I have to wait on hold for at least 2 hours each time. Very frustrating and not work productive at all. Thoughts?


1 reply

Userlevel 2

Hi @Dana Green, it would be best to get an assistance from our Technical Support so they can check on your account settings. All of our Support numbers can be found here. You may also file a support case online here.

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