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Set auto forwarding when any user on call

  • 28 March 2022
  • 3 replies
  • 384 views

In ringcentral admin we create multiple users & all have same numbers.

So when dial any number than ringing to all users but when any user on call than i want to stop new call for that user.

So how can i configure that in admin panel or any handling event for that?

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Best answer by Mary-Community_Moderator 30 March 2022, 18:20

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3 replies

Since this question is nothing to do with developers or the APIs, it belongs to the customer space.
I am moving it there for better reach and hopefully you should get an answer to this

Userlevel 2

@Himanshu Patel, I would like to clarify. Where would you like the calls to be forwarded if the receiver/user is in a call?

Userlevel 2

I can recommend creating a Call Queue in simultaneous order and assigning the extensions that need to ring. Then you can configure in the user settings to go to that call queue instead of voicemail. However, it will still ring the user before connecting on the Call Queue.

https://support.ringcentral.com/article/10514-call-queue-set-up-call-handling-how-calls-transferred-group-members.html#Simultaneous

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