question
Nicholas Palmer avatar image
Nicholas Palmer asked mary-community-moderator commented Customers Contact Center

Can an outbound call be transferred to another agent in MAX?

outbound

0 Likes

1Answer

0 Comments

question
Patrick Keller avatar image
Patrick Keller asked mary-community-moderator commented Customers Contact Center

Maxx Agent shows refused call but call is still ringing

contact center

0 Likes

0Answers

1 Comment

question
Mike Wass avatar image
Mike Wass asked Customers Contact Center

Want to add another field to the 540 CDR Plus Dispositions notes report.

call queues analytics and reporting contact center

0 Likes

0Answers

0 Comments

question
Roger Murray avatar image
Roger Murray asked mary-community-moderator commented Customers Contact Center

sync contacts from desktop app to desktop phone

contacts

0 Likes

0Answers

1 Comment

question
Bob Stefanski avatar image
Bob Stefanski asked mary-community-moderator answered Customers Contact Center

How do I setup a new queue and assign a DID to access it without going through the main menu

calll routing

0 Likes

1Answer

0 Comments

question
Joey Garcia avatar image
Joey Garcia asked anon-user edited Customers Contact Center

How can I keep tabs on Toll Free usage in Contact Center?

analytics and reporting contact center

0 Likes

0Answers

3 Comments

question
Andrew Siri avatar image
Andrew Siri asked Becky-Community_Manager commented Customers Contact Center

Trends in Subscription Reports

analytics and reporting

0 Likes

0Answers

6 Comments

question
lori-van-groningen avatar image
lori-van-groningen asked Becky-Community_Manager commented Customers Contact Center

Remote Agent to Agent Call Shadowing for WFH - Does it Exist?

contact center

0 Likes

1Answer

5 Comments

question
Eric Howard avatar image
Eric Howard asked Customers Contact Center

Ability to increase or change alert volume in contact center?

contact center

0 Likes

0Answers

0 Comments

question
John King avatar image
John King asked Customers Contact Center

PCI Supression,PCI Supression -CC Max Client

contact center

0 Likes

0Answers

0 Comments

question
Dianna Borries avatar image
Dianna Borries asked Customers Contact Center

Quality Management Planner

contact center

0 Likes

0Answers

0 Comments

question
Admin Admin avatar image
Admin Admin asked Anirban answered Customers Contact Center

Can we get an update that allows to share contacts between users

contacts

This question has an accepted answer. Accepted

2 Likes

3Answers

0 Comments

question
Richard Rubio avatar image
Richard Rubio asked Customers Contact Center

Calls in queue at close of business

call queues

0 Likes

0Answers

0 Comments

question
Ignacio Macias avatar image
Ignacio Macias asked mary-community-moderator commented Customers Contact Center

Whisper in IVR,Could I set up a whisper in the IVR selection?

ivr contact center

1 Like

0Answers

1 Comment

question
Serena Corby avatar image
Serena Corby asked mary-community-moderator commented Customers Contact Center

Calls are not going to my care agents , sitting in the que or going to voice mail.,Calls sitting in the que and not being pushed to agents.

contact center

0 Likes

0Answers

4 Comments

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