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call queue voicemail

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question
Shawn Beighle avatar image
Shawn Beighle asked Joe Cache edited Users

User logging into or out of a call group/queue

call queues

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question
Joe Klaers avatar image
Joe Klaers asked Users

Can we set up an option to allow the user to pick voice mail or continue to hold? We do not want this option if a user is on DND (which is the only way I have been able to get it to work).

call queues

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question
Rhena Aricheta avatar image
Rhena Aricheta asked Tim Ganun commented Users

How do I get a more detailed report regarding Refused calls?

call queues analytics and reporting report

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question
Jason Noel avatar image
Jason Noel asked Clarke Allen answered Users

We have queue groups where members are not allowed to change their queue status. However, users have an option in their app to ACCEPT QUEUE CALLS, and if they tur that off...they do not get calls to the queue group.

call queues

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question
Nate Altland avatar image
Nate Altland asked Kristin Grow answered Users

After Hours Calls Count as Abandoned

call queues settings user hours

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question
Ryan Sweet avatar image
Ryan Sweet asked Welcome 01 answered Users

Call queues: How can a user remove themselves from a specific call queue

call queues

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question
Sara Jennings avatar image
Sara Jennings asked mary-community-moderator commented Users

Queue Call Holds to Answer Another Call

call queues

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question
Mike Brown avatar image
Mike Brown asked Brian Park edited Users

Is there a report available that shows when a user is logged into the queue during the day?

call queues

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2Answers

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question
Eric Yon avatar image
Eric Yon asked Welcome 01 answered Users

Accept Queue Calls

call queues

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article
Byrne Reese avatar image
Byrne Reese posted Developers

Unable to update call queue, receiving EXT-467 code

call queues

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question
Warren Belkin avatar image
Warren Belkin asked Users

FEATURE REQUEST: queue routing to VM if agents are available but REJECT the call

call queues call handling

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question
evie-sams avatar image
evie-sams asked Phong Vu commented Developers

Why can't we change primary members of a queue on a custom rule?

call queues call handling

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question
Candy Quiroz avatar image
Candy Quiroz asked Candy Quiroz commented Users

Number of rings in call handling issue

call queues

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question
Patrick Gilmore avatar image
Patrick Gilmore asked Welcome 01 answered Users

Add Call Queue extention to HUD

call queues hud

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question
Andy Anderson avatar image
Andy Anderson asked Brian Park commented Users

User Call Queue Availablity

call queues

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