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call queues

question
Caleb Bluesummers avatar image
Caleb Bluesummers asked Jonathan Haase answered Developers

API to get calls currently waiting in queue

rest api call queues

1 Like

5Answers

0 Comments

question
Jon Betow avatar image
Jon Betow asked Welcome commented Users

All Call Queue members available but they are not receiving calls -RC Phone App

call queues softphone

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0Answers

6 Comments

question
Joe K avatar image
Joe K asked Joe K edited Users

Can we set up an option to allow the user to pick voice mail or continue to hold? We do not want this option if a user is on DND (which is the only way I have been able to get it to work).

call queues

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0Answers

1 Comment

question
Patrick Gilmore avatar image
Patrick Gilmore asked Patrick Gilmore commented Users

Call Queue Template

call queues

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1Answer

0 Comments

question
Heather Jenkins avatar image
Heather Jenkins asked Welcome answered Users

Call Queue Members sending queue calls to personal voicemail?

call queues voicemail

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1Answer

0 Comments

question
Maddie McPhillips avatar image
Maddie McPhillips asked Welcome edited Users

Holiday Custom Rule Message & Routing

call handling call queues call forwarding custom greeting

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3Answers

0 Comments

question
Brian Suarez avatar image
Brian Suarez asked Brian Suarez answered Users

Line goes straight to voicemail with Line Work Hours set to ring to multiple

call handling call queues call forwarding

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3Answers

0 Comments

question
Shawn Beighle avatar image
Shawn Beighle asked Joe Cache edited Users

User logging into or out of a call group/queue

call queues

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1Answer

0 Comments

question
Rhena Aricheta avatar image
Rhena Aricheta asked Tim Ganun commented Users

How do I get a more detailed report regarding Refused calls?

call queues analytics and reporting report

This question has an accepted answer. Accepted

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1Answer

1 Comment

question
Jason Noel avatar image
Jason Noel asked Clarke Allen answered Users

We have queue groups where members are not allowed to change their queue status. However, users have an option in their app to ACCEPT QUEUE CALLS, and if they tur that off...they do not get calls to the queue group.

call queues

1 Like

1Answer

0 Comments

question
Nate Altland avatar image
Nate Altland asked Kristin Grow answered Users

After Hours Calls Count as Abandoned

call queues settings user hours

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1Answer

0 Comments

question
Ryan Sweet avatar image
Ryan Sweet asked Welcome answered Users

Call queues: How can a user remove themselves from a specific call queue

call queues

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1Answer

1 Comment

question
Sara Jennings avatar image
Sara Jennings asked mary-community-moderator commented Users

Queue Call Holds to Answer Another Call

call queues

1 Like

2Answers

0 Comments

question
Mike Brown avatar image
Mike Brown asked Brian Park edited Users

Is there a report available that shows when a user is logged into the queue during the day?

call queues

1 Like

2Answers

4 Comments

question
Eric Yon avatar image
Eric Yon asked Welcome answered Users

Accept Queue Calls

call queues

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1Answer

0 Comments

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