RingCentral Webinar: TCR - Registering Your Business to Send and Receive Text Messages
Ask questions, learn from others, and grow your expertise
Start discussions, ask questions, get answers
Read product guides and how-to's
Vote on product feature requests
I use it as a “land line” of sorts and don't need 2 extensions for offices beside each other. I just want both office phones to ring if someone calls the toll free number. the only reason I want a voip style phone is to track who calls the office and to forward call to my cell if im not at the office.
Hello, after I pay for my TCR SMS campaign registration, I get the error "External tcr api failures". Please advise. Thank you.
We’re excited to announce that we’ll soon be exiting Early Access Preview, and making these capabilities available to all customers! Here are some important updates:New name: RingEX AI Assistant (“AI Assistant”) Thanks to your feedback we have renamed this product feature AI Assistant. You’ll get continued access at no cost AI Assistant will be available in Advanced, Ultra, Standard, Premium, and Ultimate tiers. As a thanks to our Core and Essentials Early Access customers, you’ll receive continued access until further notice. Feature access This feature is default ON for all users. If you want to turn these features off for your entire organization or for just some users, this can be configured in the admin portal. Product Specific Terms: Starting October 24, 2024, your use of AI Assistant is subject to your Agreement with RingCentral and the RingEX AI Assistant Terms available at https://www.ringcentral.com/legal/add-on-services.html . Other Product changes:Default Audio prompt cann
HUD in previous versions of the RC desktop APP was fantastic because you could see other users, Call Parks and Call Queue Pick up groups all on the one page however since a July 2024 APP upgrade this has changed to drop-down boxes on the HUD page so you can only see these one of the above items at a time
I use an iphone and when ringcentral is active on my phone it shows the phone log in the Ringcentral app but all the calls are also coming up on my normal phone app in the recent call history. How do I stop this from happening?
We are thrilled to welcome you to the beta version of our Workflow Builder! Here's a guide to help you get started and maximize your experience with this innovative product.How to Access Workflow BuilderDesktop Application: Workflow Builder is available under the "Workflows" tab in the RingCentral desktop app. Web Application: You can also access Workflow Builder via the web-version of our desktop application at https://app.ringcentral.com/workflows.If you don't see the Workflows tab, please try the following:Ensure you have signed up for the beta so we can enable it for your account. If you've signed up and received a welcome email, you might need to quit and restart the RingCentral desktop app. The Workflows tab may also reside under the "More" tab. Customize your tabs if you want the Workflows tab to be visible at all times.By default the Workflows tab will appear in the “More [tabs]” menu.For Automator UsersMigrating Automations: You can easily transition your existing automations
Good morning. Is there a way to have the call queue number shown as the caller id? Its not a company number therefore we cannot select it in the caller id dropdown but is there any way to show this as caller id when its a call queue? thanks all
I'm facing an issue with the RingCentral JavaScript SDK and could really use some help understanding what's going wrong.I have a service running on a client’s side, and whenever it receives a call, it creates a new instance of the SDK to make a POST request to supervise the call (monitoring both sides of the audio). This setup works smoothly, and multiple calls happen throughout the day without any issues.However, after about a week of continuous operation, without any changes to tokens or keys, all calls start returning a 403 Forbidden error when trying to make the request. This error occurs on the first call of the day, and the day before, there were no issues like this.It seems like some kind of cache or something within the library might be building up over time. I've tried some troubleshooting, but I haven't been able to pinpoint the exact cause. Has anyone else experienced something similar or have any ideas on what might be causing this?Thanks in advance for any help!
I'd like to send automated messages to a webhook and include an emoji in the text.Example: Finished configuring the thing :sunglasses:So far it just prints out the literal text. I've also tried things like "D:" which would normally translate to the "fearful" emoji but no luck. Does anyone do this currently or know how to get it to work?
When I get a call from a call queue if I click "Ignore Call" on my desktop app the Incoming Call screen goes away and then pops right back up a few seconds later. Same thing on the phone app. Using an Android phone if I decline a call, it goes away for a second then just comes right back up. This is extremely annoying. Please look into fixing it. If I ignore a call, I want it ignored. I don't care if it's in a queue and nobody else is answering. If I'm busy, I'm busy.
Please advise when this feature is planned to be added. We have four accounts with RingCentral and we were expecting this a long time ago and is still not available. We are seriously considering dropping RC entirely for a system that includes what we consider a basic feature. We are not a call center and cannot justify the additional expense of your call center which by the way is not all too competitive.
Hi,My CRM extension is not using the correct hardware for my calls. It has my headset assigned in the settings and uses it to feed me audio but is not using the microphone for my audio back.i have a camera on my computer that has a microphone and it is overriding the settings to use that.i have uninstalled and reinstalled to no effect.No other app is having this issue. In fact the normal RingCentral app uses the headset fine.Please advise how i can resolve this.Alan
Can Zoho screen pop an exisiting customer first, and if the number is unknown pop up a new record form?
We are a new user of RingCentral and just moved into a new office. Only one office has coax capability because it has the wireless modem/router and all the other office is purely using wireless internet. In the office with the router, we have a Polycom desktop phone. Everyone else is using their cell phones as their primary phone. I would like to provide each office/user with their own desktop phone which will be higher quality than using their cell phones. Do they manufacture desktop phones that can be used via wireless internet and, if so, does RingCentral support them? If so, which wireless desktop phones are recommended.Thanks, Curtis
We can’t know everything, but we can help point you in the right direction with these resources:
Sign up to be a RingCentral Advocate!
Connect RingCentral to your favorite tools with 300+ prebuilt integrations
Create your own custom automations using templates or drag and drop workflows
Build custom integrations to meet your unique business needs with 500+ APIs
Contact our support team and we'll be happy to help you get up and running!
Complete courses and master all RingCentral products!
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.