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The Countdown Begins! Submit Your Questions for RingCentral Community AMA Webinar – 1 Day Left!

9 days ago

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K

Kellyf02New Participant

Admin Portal & Account Management

Forwarded call and now we are unable to call extension to extension to that user

We forwarded another user calls in another office location to my direct number. We can no longer call this user. We receive a recorded message that “sorry, we are unable to connect at this time”. Is there a setting we are missing to be to still call this user internally?

esoperNew Participant

Workflow Builder

Request: TCR opt-in/opt-out auto-replies and enforcement

I am trying to submit a suggestion for new RingCentral Automator work flows. I hope this is the correct place.I would like to see the Automator fully automated to support the TCR requirements. Specifically:send the opt out verbiage with the text message record the customer preferences to ensure text messages are not sent when the customer has opted out or are send when they have opted in

102

1 hour ago

G

grasshopperNew Participant

Developer Platform, APIs, & Integrations

RingCentral RingEX and Ringsense developer

I am looking to hire a developer that is familiar with the RingSense API and can integrate with the Salesforce Platform. This is a one-time project.

albert-waiteNew Participant

RingEX: Phone, SMS, & Fax

How does a company get there legitimate phone number removed from the Ring Central scam list?

I received a recent call from Dell Support Technician and the phone number came up as Possible Scammer Robo call on my Ring Central Caller ID. I was waiting for contact from Dell to have a computer repaired. I was glad the tech email mailed me back to follow up on my Service Ticket. After he emailed me back, I did a google search for the phone number and it appears to be a valid Dell number. What information can I send the tech that he may be able to submit to his Dell company manger to have their phone number validated with RingCentral so it can be removed from the RingCentral Scam call logs?I do not think it is appropriate to post the Dell phone number on this board, all I'd like is be able to get the RingCentral process on getting the number removed.Thank you,

2842

4 hours ago

Jann MateoCommunity Manager

News & Announcements

🦃 Happy Thanksgiving! Prepare for the Holiday Season with RingCentral 🍁Tutorial

As we approach Thanksgiving, it’s the perfect time to ensure your business is ready for the holiday season. Whether you’re adjusting to office hours, setting up holiday greetings, or routing calls to specific team members, RingCentral can help you stay connected and organized. Not sure where to start? We’ve got you covered! We've gathered all the essential call routing resources to help ensure you're fully equipped for the busy months ahead! Adjust Office Hours for the SeasonThe holidays often come with changes to your regular hours. With RingCentral, it’s easy to update your business hours so customers always know when you’re available. Set custom schedules for specific days, and let your team and customers know exactly when you’re open for business. Set Up Holiday GreetingsMake a lasting impression with professional and festive holiday greetings. You can set up custom voicemail greetings or even automated holiday messages that let customers know your hours of operation and any impor

393

5 hours ago

D

danadentalbuyerNew Participant

AI Assistant

How can I Turn off Audio Notifications on AI Notes

Is there a way to turn off the audio notification that AI is taking notes? Thank you!

nibu-eapenNew Participant

Developer Platform, APIs, & Integrations

How do I send an SMS on behalf of another extension/phone number?

I am getting the following error when trying to send an SMS from a phone number assigned to a different user in my account. The error message makes mention of the "OutboundSMS" permission, but I do not see that permission in my account. Here is the error I am getting from the API: { "errorCode": "FeatureNotAvailable", "message": "In order to call this API endpoint for another extension, one of the following permissions [OutboundSMS] have to be granted extended scope to the authorised user.", "errors": [ { "errorCode": "CMN-419", "message": "In order to call this API endpoint for another extension, one of the following permissions [OutboundSMS] have to be granted extended scope to the authorised user.", "permissionsName": "OutboundSMS" } ], "permissionsName": "OutboundSM

15885

5 hours ago

Mary-Community_ModeratorCommunity Manager

News & Announcements

The Countdown Begins! Submit Your Questions for RingCentral Community AMA Webinar – 1 Day Left!

We’re just 1 day away from our Ask Me Anything (AMA) Webinar with Ben Pintilie on November 21, 2024! 🎉As the holiday season approaches, Ben will be joining us live to discuss how RingCentral features can enhance your business communications, streamline remote workflows, and keep your teams connected through the busiest time of the year. He’ll also answer your burning questions, technical concerns, and highlight best practices tailored for holiday productivity! 📅 Webinar Details:Date: November 21, 2024 Time: 12:00 PM EST | 5:00 PM UK Time | 10:00 AM MST Registration Link: Community Webinar: Advanced Support AMA with Ben Pintilie💬 How to Join:Save the Date: November 21, 2024 – just one week away! Submit Your Questions Early: Drop them in the comments or in our AMA Question Submission Form! Tune In Live: Don’t miss out on the conversation and insights! Got questions? Send them our way, and get ready to join us for an interactive, informative session with Ben. The countdown to November

13312

5 hours ago

ByrneReeseProduct Manager

App Connect

App Connect 1.2 now available

We are delighted to announce that, after a slight delay, version 1.2 is now live in the Chrome App Store! This latest release brings several new features and fixes to enhance your experience. 🎉What's New in Version 1.2:SMS Auto-Logging Fix: We've resolved an issue where SMS messages were not being auto-logged. All SMS interactions will now be accurately captured, ensuring seamless logging of your communication. Updated Call Recordings: Retrospective auto call logging now properly updates past calls with a link to the call recording, ensuring that all historical call data is complete and easily accessible. Bullhorn Custom Note Actions: Bullhorn users now have the option to override the default note actions enforced by Bullhorn with custom note actions, offering greater flexibility and customization.We appreciate your patience with the delay and look forward to hearing how these new features and fixes improve your workflow. Stay tuned for more updates!Our next release is, you guessed it

30

6 hours ago

A

Alycia408628026New Participant

RingEX: Phone, SMS, & Fax

Do Not Accept Queue Calls

As of last Friday, my agents started receiving an error message when they try to log out of the queue.“Sorry, something went wrong on our end, we weren't able to update the queue call settings. Try again later.” Does anyone know why or have a solution for this? Please help!

488

7 hours ago

K

Kellyf02New Participant

Admin Portal & Account Management

Forwarded call and now we are unable to call extension to extension to that user

We forwarded another user calls in another office location to my direct number. We can no longer call this user. We receive a recorded message that “sorry, we are unable to connect at this time”. Is there a setting we are missing to be to still call this user internally?

esoperNew Participant

Workflow Builder

Request: TCR opt-in/opt-out auto-replies and enforcement

I am trying to submit a suggestion for new RingCentral Automator work flows. I hope this is the correct place.I would like to see the Automator fully automated to support the TCR requirements. Specifically:send the opt out verbiage with the text message record the customer preferences to ensure text messages are not sent when the customer has opted out or are send when they have opted in

102

1 hour ago

G

grasshopperNew Participant

Developer Platform, APIs, & Integrations

RingCentral RingEX and Ringsense developer

I am looking to hire a developer that is familiar with the RingSense API and can integrate with the Salesforce Platform. This is a one-time project.

albert-waiteNew Participant

RingEX: Phone, SMS, & Fax

How does a company get there legitimate phone number removed from the Ring Central scam list?

I received a recent call from Dell Support Technician and the phone number came up as Possible Scammer Robo call on my Ring Central Caller ID. I was waiting for contact from Dell to have a computer repaired. I was glad the tech email mailed me back to follow up on my Service Ticket. After he emailed me back, I did a google search for the phone number and it appears to be a valid Dell number. What information can I send the tech that he may be able to submit to his Dell company manger to have their phone number validated with RingCentral so it can be removed from the RingCentral Scam call logs?I do not think it is appropriate to post the Dell phone number on this board, all I'd like is be able to get the RingCentral process on getting the number removed.Thank you,

2842

4 hours ago

D

danadentalbuyerNew Participant

AI Assistant

How can I Turn off Audio Notifications on AI Notes

Is there a way to turn off the audio notification that AI is taking notes? Thank you!

Alycia408628026New Participant

RingEX: Phone, SMS, & Fax

Do Not Accept Queue Calls

As of last Friday, my agents started receiving an error message when they try to log out of the queue.“Sorry, something went wrong on our end, we weren't able to update the queue call settings. Try again later.” Does anyone know why or have a solution for this? Please help!

488

7 hours ago

A

AlyobrNew Participant

Admin Portal & Account Management

Custom Auto Reception message not working

Hi All, Wondering if someone can help. I have spent two hours on hold trying to get tech support to assist but can't get through. I set up a custom Auto Reception Greeting Message and have followed all the instructions on the how-to guides but it still doesn't work.

Sammy The BullNew Participant

RingEX: Phone, SMS, & Fax

Forward Call "Announce" Ring Central Call

How do I get Ring Central to tell me "You have a call from BUSINESS NAME" when it forwards a call to my cell phone?

suzanne-urashNew Participant

Admin Portal & Account Management

View all blocked numbers

Is there a way to view a list of ALL of my blocked calls in the super admin portal? I only see a list of 8 blocked numbers. Also, is there a way to change the message to blocked numbers to a custom message? I don't like the options that RC currently shows (it needs to be specific that this number has been rejected, not that i don't accept numbers from the area code...stupid).

19876

22 hours ago

C

chad9478New Participant

Developer Platform, APIs, & Integrations

Can I use RingCentral AI app with Microsoft Teams

We have AI call recording with RingCentral and I’m wondering if that is able to connect with my Microsoft Teams when I do video meetings. It appears to be blocked at this point. Google told me this though: Yes, RingCentral can be connected to Microsoft Teams video recording: RingCentral for Microsoft Teams: This integration allows users to access RingCentral's video capabilities and record calls within the Microsoft Teams app. Call recordings: Users can access call recordings, voicemails, and transcriptions without switching apps. RingCentral Video Pro: This app integration is available in the RingCentral App Gallery. Other features of the RingCentral for Microsoft Teams integration include:Advanced call controls: Users can handle, route, and record calls, and manage queues. IVRs: Users can integrate video meetings and webinars. Call analytics: Users can manage calls from a single interface. Unified communications: Users can access calls, texts, chats, and faxes with a single n

70

C

1 day ago

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