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RingCentral Webinar: TCR - Registering Your Business to Send and Receive Text Messages

27 days ago

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ByrneReeseProduct Manager

Developer Platform, APIs, & Integrations

Did you receive an email about the Developer Sandbox?

Update on Developer Sandbox EnvironmentDear Valued Customer,We hope this message finds you well. On October 1, we sent an email to our customers announcing our intention to eliminate the developer sandbox environment at the end of this year. We understand that this change might raise some questions, and we wanted to provide clarity to help you navigate this transition smoothly:Key Points:Impact Scope: Only those customers who actively use the developer sandbox will be affected by this change. Migration Deadline: Customers impacted by this change have until December 31, 2024, to migrate any data they wish to retain out of their sandbox account. Migration Choices: Impacted customers have two options: Migrate all development to their production environment. Acquire an additional Developer Environment for development purposes. Developer Account Upgrade: Users who signed up for a free developer account will be upgraded to a 6-month free trial of a new and improved Developer Environment on

00

1 hour ago

M

MrTomNew Participant

Admin Portal & Account Management

Can't log in as Admin on our Poly Edge E350 phones. How to factory reset then restore?

Logging into the web access page as User works fine with 123. But I can’t log in as Admin with all the combinations I’ve tried. I want to set a VLAN on the phones, but I can’t. I don’t remember setting a password when I got these new and switched phones through the RC Admin Page.How can I factory reset these phones to get 456 back, then restore the settings back (provisioning) for each user? Some users have custom names for each line, so I’d like to get those back.Thanks

aveedotcomNew Participant

RingEX: Phone, SMS, & Fax

Screenshot of SMS opt-in consent language required

I am trying to register for SMS for the business. It has been a long and difficult process. The latest correction is “Screenshot of SMS opt-in consent language required”. I'm not even sure where I do this on the application. Can someone help?

FDapTeamNew Participant

Admin Portal & Account Management

TCR registration stuck in "review in progess" since 25 Jul 2024

TCR registration stuck in "review in progess" since 25 Jul 2024Have raised numerous tickets, called, and got helped with guidelines, updated everything.But the status of the two numbers we submitted for registration stuck in “review in progress” since Jul 25, until this day. No RC support ever gets back to us on what happens. Now that it just stuck there, we do not know what else to do or if there’s anything we need to update or change to get it approved. Called - say would update, no update for almost 2 weeks. Raise Chats - 3-4 times, also no updates, not even email to say somethingcase portals - recorded with all my cases, 3-4 of them, escalated even, no updates or responses ever. ???? should i delete my submisisons and resubmit?

7

8 hours ago

S

sarah.bennettNew Participant

Unified CRM Extension

Failed to get API Key in Redtail CRM

When trying to connect the RingCentral Unified Chrome extension to the Redtail CRM, I receive the error “Failed to get API Key.” I have verified that my credentials are correct. How do I connect successfully to Redtail?

3

9 hours ago

B

bostlundNew Participant

Admin Portal & Account Management

How do I set the numberr of rings before voicemail picks up? (Yealink phone)

Calls to our main line ring numerous times before the voicemail picks up - I’d like to reduce the number of rings but can’t find it in the Admin portal. Thanks.

DynamicsPowerUserNew Participant

Developer Platform, APIs, & Integrations

RingCentral is creating duplicate phone call records for inbound and outbound calls

RingCentral creates duplicate Phone Call Records in our CRM Microsoft Dynamics. It can be outbound, or inbound. One of the duplicate records will have a recording url attached to it. And another, not always owned by the person who answered the call, will have the call note mapped to the description field of an entirely different duplicate. The duplicates with have a duration of 0 minutes usually but recently they are NULL for duration. We had suspicions that it was related to a phone call record being created with every ring as it bounced through the cascade of available agents, however this doesn’t make sense in the context of outbound calls. The amount of duplicates can be 3-10 duplicate records and now has become even worse as the ‘mapped’ description could be in any of the duplicates created, without rhyme or reason. Has another customer experienced this?

1

9 hours ago

T

TerenceNew Member

Admin Portal & Account Management

Outbound caller id in the Default caller ID setting

What phone numbers are added to the pull down list in the Settings>Phone>Default caller ID. Can I add an additional number to the list?

1

9 hours ago

R

randayaNew Participant

RingEX: Phone, SMS, & Fax

Calls Not Ringing, Results in Missed Calls - RC App

Some users just suddenly started not receiving calls but instead calls are just showing up as missed calls. Uninstalling and reinstalling the app temporarily fixes the issue but it returns within a short time. These same users are also experiencing the issue with their RC apps at home on their laptops (work laptops at home and desktops in the office). They are not set for call forwarding and don't have any after hours set up.Any suggestions on how to correct this issue? It's been working fine for a few weeks then this started happening this morning.

VetroAlastairNew Participant

Unified CRM Extension

How do we pull call stats through into Bullhorn Analytics?

Hi, we have recently installed the RingCentral Bullhorn integration (Version: v1.0.9). We use Bullhorn Analytics which is where we set targets and actual results are tracked. Now we have this integration we should be able to set call targets and have actual figures pulling through at the end of each day. How do we set this up?

MrTomNew Participant

Admin Portal & Account Management

Can't log in as Admin on our Poly Edge E350 phones. How to factory reset then restore?

Logging into the web access page as User works fine with 123. But I can’t log in as Admin with all the combinations I’ve tried. I want to set a VLAN on the phones, but I can’t. I don’t remember setting a password when I got these new and switched phones through the RC Admin Page.How can I factory reset these phones to get 456 back, then restore the settings back (provisioning) for each user? Some users have custom names for each line, so I’d like to get those back.Thanks

aveedotcomNew Participant

RingEX: Phone, SMS, & Fax

Screenshot of SMS opt-in consent language required

I am trying to register for SMS for the business. It has been a long and difficult process. The latest correction is “Screenshot of SMS opt-in consent language required”. I'm not even sure where I do this on the application. Can someone help?

FDapTeamNew Participant

Admin Portal & Account Management

TCR registration stuck in "review in progess" since 25 Jul 2024

TCR registration stuck in "review in progess" since 25 Jul 2024Have raised numerous tickets, called, and got helped with guidelines, updated everything.But the status of the two numbers we submitted for registration stuck in “review in progress” since Jul 25, until this day. No RC support ever gets back to us on what happens. Now that it just stuck there, we do not know what else to do or if there’s anything we need to update or change to get it approved. Called - say would update, no update for almost 2 weeks. Raise Chats - 3-4 times, also no updates, not even email to say somethingcase portals - recorded with all my cases, 3-4 of them, escalated even, no updates or responses ever. ???? should i delete my submisisons and resubmit?

7

8 hours ago

S

sarah.bennettNew Participant

Unified CRM Extension

Failed to get API Key in Redtail CRM

When trying to connect the RingCentral Unified Chrome extension to the Redtail CRM, I receive the error “Failed to get API Key.” I have verified that my credentials are correct. How do I connect successfully to Redtail?

3

9 hours ago

B

bostlundNew Participant

Admin Portal & Account Management

How do I set the numberr of rings before voicemail picks up? (Yealink phone)

Calls to our main line ring numerous times before the voicemail picks up - I’d like to reduce the number of rings but can’t find it in the Admin portal. Thanks.

DynamicsPowerUserNew Participant

Developer Platform, APIs, & Integrations

RingCentral is creating duplicate phone call records for inbound and outbound calls

RingCentral creates duplicate Phone Call Records in our CRM Microsoft Dynamics. It can be outbound, or inbound. One of the duplicate records will have a recording url attached to it. And another, not always owned by the person who answered the call, will have the call note mapped to the description field of an entirely different duplicate. The duplicates with have a duration of 0 minutes usually but recently they are NULL for duration. We had suspicions that it was related to a phone call record being created with every ring as it bounced through the cascade of available agents, however this doesn’t make sense in the context of outbound calls. The amount of duplicates can be 3-10 duplicate records and now has become even worse as the ‘mapped’ description could be in any of the duplicates created, without rhyme or reason. Has another customer experienced this?

1

9 hours ago

R

randayaNew Participant

RingEX: Phone, SMS, & Fax

Calls Not Ringing, Results in Missed Calls - RC App

Some users just suddenly started not receiving calls but instead calls are just showing up as missed calls. Uninstalling and reinstalling the app temporarily fixes the issue but it returns within a short time. These same users are also experiencing the issue with their RC apps at home on their laptops (work laptops at home and desktops in the office). They are not set for call forwarding and don't have any after hours set up.Any suggestions on how to correct this issue? It's been working fine for a few weeks then this started happening this morning.

VetroAlastairNew Participant

Unified CRM Extension

How do we pull call stats through into Bullhorn Analytics?

Hi, we have recently installed the RingCentral Bullhorn integration (Version: v1.0.9). We use Bullhorn Analytics which is where we set targets and actual results are tracked. Now we have this integration we should be able to set call targets and have actual figures pulling through at the end of each day. How do we set this up?

JGCNew Participant

RingEX: Phone, SMS, & Fax

TCR Registration Approval - Multiple Failed Attempts

I am at a loss.I’ve re-submitted 5-10 times. I’ve worked out all the details with RingCentral TCR Support.I updated things based on deep research online.I keep getting the same failed attempts.Can I just pay someone to update my site so that this goes through?I give up.

1

12 hours ago

S

sailorsam122New Member

RingEX: Phone, SMS, & Fax

No Dial Tone for Incoming Callers

I am experiencing an issue where incoming callers receive no dial tone when calling my personal desk phone. For example, I will call my desk phone from my cell phone and receive no dial tone or ringing on the cell phone. This is happening when calling from other internal phones as well. This is a desk phone not a call queue so the “Audio while connecting” setting does not apply. I've resynced the desk phone, power cycled the phone, inspected call rules, even swapped the phone entirely. All without resolution. Any help would be appreciated.

0

S

13 hours ago

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