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6 days ago

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T

tina-4New Participant

RingEX: Phone, SMS, & Fax

Can I block a fax number?

Is it possible to block a fax number? I receive anywhere from two to twenty a day. We are receiving order confirmations from a vendor and have asked them to stop numerous times. They transitioned to a new program and they can not figure out where the box is to uncheck this oition. They said it’s an anomaly because they can not figure it out. Please advise how to block this fax number from incoming faxes. Thank you

Susan2153262010Inspiring

Admin Portal & Account Management

Best setup for tracking calls

We have hired a third party vendor to help with call volume. If the vendor receives a call that they cannot handle they will be transferring the call back to us. I have setup Ring Groups and Call Queues, depending on the Department, to facilitate the call routing and have numbers to be assigned. We also want to monitor the amount of calls being sent to us from the vendor. Is it best to add a Custom Rule under Auto-Receptionist or add as a Direct Number to the Ring Group or Call Queue? Is there any difference in the performance or tracking capabilities? When we were installed a few years back the install team used both scenarios but am not sure why. Thank you,

hoonkangNew Participant

Developer Platform, APIs, & Integrations

Trying to access number inventory via API

Hi.I am working on an internal tool for my company to be able to onboard employees into ringcentral. I am able to create the users, but now I want to be able to assign them a number from the number inventory. I am able to successfully make the calls to reassign numbers but was wondering if there was a way to access the phone numbers in the inventory via the API? I want grab this data to be able to parse for specific area codes and then use the ids in the call to reassign numbers.All I see in the documentation is a way to get the phone numbers attached to an extension. Is the number inventory an extension as well? If so where can i find its ID?Thanks,Hoon

CSTCNew Participant

RingEX: Phone, SMS, & Fax

SMS configuration works when tested in the automator, but won't work in real world.

I have a message auto-reply built inside of the automator to send an SMS reply when anyone sends an SMS message containing a certain keyword to our main phone number (successcully registered TCS and campaign) and when I test it from the automator “test” button it works great. Then when I enable it and try the exact same steps no auto-reply happens. I don’t know where else to look or what else to try.. PLEASE HELP! The company is losing patience with the process and has threatened to look to other solutions. I would very much prefer to not do that and start all over.

2

1 hour ago

ByrneReeseCommunity Manager

Unified CRM Extension

Logging calls successfully with Bullhorn

Not too long ago we released an enhancement to our Bullhorn integration that allowed users to set the default value of the Bullhorn “Note action.” That new setting looked something like this:Default note actions for Bullhorn usersWhat we discovered recently is that if specify a default note action that is not found in your commentActionList setting, then the call will fail to be logged successfully. Bullhorn is very strict. The default note action is case sensitive. If you find your Bullhorn calls are not being logged successfully, check your note action settings. Meanwhile, we are working to make error messaging better to help users discover this particular problem more easily.

10

1 hour ago

A

AndrewR-THGNew Participant

Contact Center & RingCX

How to upload voicemail prompts for InContact call center

Hello,We have an InContact call center integrated with RingCentral for our enterprise. The prior VOIP admin did not upload the voicemail prompts at the time of inception, this was handled by the project team from RC. I need to update these prompts this weekend but am not entirely sure how to do so. I see an Upload Files entry under the ACD heading, Browse ACD file sub-section, Prompts in the file subsystem but was unsure how to upload the new files, do I just name them the same as the existing prompts or where/how do I choose to use the new prompts?

1

1 hour ago

ByrneReeseCommunity Manager

Unified CRM Extension

Welcome NetSuite to our growing list of CRM integrations

We are happy to announce the launch of our NetSuite integration powered by the Unified CRM extension, as well as to welcome NetSuite users to our growing community.By following our installation instructions customers can get started on their own in less than five minutes. And if anyone has any difficulty, please share your experience with the community so we can work together to get you up and running successfully.Feedback is what makes all betas successful. So we invite you to share your ideas with us. We want to learn how we can best integrate with your business’ usage of NetSuite so that it feels like a natural extension of that product. For example, one thing we have heard from customers is a desire to associate call logs with Sales Orders -- something we are now working on. Also, as with all beta products, we expect there to be some challenges here and there, but we are committed to getting all issues resolved to everyone's satisfaction. Please bare in mind, our new NetSuite integ

00

1 hour ago

T

trevor-van-minnenNew Participant

Admin Portal & Account Management

Numbers ported away but still in contract - No reply from Ringcentral

After being with Ringcentral for over 7 years I was offered a bundled deal for broadband and phones from BT. I checked the RingCentral admin portal and couldn’t see anywhere that I was still in contract.Ringcentral allowed our numbers to be ported to BT (which turns out is actually Ringcentral with a BT logo on it) and did not contact me to make me aware that I was still in contract.When I contacted Ringcentral to close our account I was told that there are still 8 months left with the contract as the contract autorenews for two years. Received no renewal notifciations over the last 7 years.I have sent numerous emails to our account manager and the customer experience team and only received two replies stating there is nothing they can do or why they allowed the numbers to be ported away. They no longer respond to my emails requesting a solution so now we are paying over a £1000 a month for 48 lines that are useless.

1

3 hours ago

ByrneReeseCommunity Manager

Unified CRM Extension

Coming soon: settings management for admins!

We are excited to announce an upcoming feature that brings new functionality to admins who manage usage of the Unified CRM extension within their company: global settings management.With this new functionality, admins will have the power to set and manage settings across all users within their account. This means you'll be able to ensure the Unified CRM extension is configured consistently throughout your organization, simplifying the setup process for new users and maintaining a uniform experience.Here’s what you can look forward to:Consistent Configurations: Ensure that all users have the same settings, minimizing discrepancies and optimizing compliance and performance. Streamlined Onboarding: Simplify the onboarding process for new users by applying preset configurations, saving time and effort. Centralized Management: Manage user settings in one place, making it easier to enforce company policies and adjust configurations as needed.And finally, here is a sneak peak of the feature f

100

1 day ago

Mary-Community_ModeratorCommunity Manager

News & Announcements

Don’t Miss Our September 2024 Community Webinars!

To our motivated and curious community members, don't miss our upcoming webinars! This space is a gateway to an incredible resource designed for you to connect with RingCentral leaders, innovators, and experts who will share insights and dive deep into discussions that are at the forefront of our industry trends and best practices. Below are the upcoming webinar links! Click and register!

765

1 day ago

T

tina-4New Participant

RingEX: Phone, SMS, & Fax

Can I block a fax number?

Is it possible to block a fax number? I receive anywhere from two to twenty a day. We are receiving order confirmations from a vendor and have asked them to stop numerous times. They transitioned to a new program and they can not figure out where the box is to uncheck this oition. They said it’s an anomaly because they can not figure it out. Please advise how to block this fax number from incoming faxes. Thank you

Susan2153262010Inspiring

Admin Portal & Account Management

Best setup for tracking calls

We have hired a third party vendor to help with call volume. If the vendor receives a call that they cannot handle they will be transferring the call back to us. I have setup Ring Groups and Call Queues, depending on the Department, to facilitate the call routing and have numbers to be assigned. We also want to monitor the amount of calls being sent to us from the vendor. Is it best to add a Custom Rule under Auto-Receptionist or add as a Direct Number to the Ring Group or Call Queue? Is there any difference in the performance or tracking capabilities? When we were installed a few years back the install team used both scenarios but am not sure why. Thank you,

hoonkangNew Participant

Developer Platform, APIs, & Integrations

Trying to access number inventory via API

Hi.I am working on an internal tool for my company to be able to onboard employees into ringcentral. I am able to create the users, but now I want to be able to assign them a number from the number inventory. I am able to successfully make the calls to reassign numbers but was wondering if there was a way to access the phone numbers in the inventory via the API? I want grab this data to be able to parse for specific area codes and then use the ids in the call to reassign numbers.All I see in the documentation is a way to get the phone numbers attached to an extension. Is the number inventory an extension as well? If so where can i find its ID?Thanks,Hoon

CSTCNew Participant

RingEX: Phone, SMS, & Fax

SMS configuration works when tested in the automator, but won't work in real world.

I have a message auto-reply built inside of the automator to send an SMS reply when anyone sends an SMS message containing a certain keyword to our main phone number (successcully registered TCS and campaign) and when I test it from the automator “test” button it works great. Then when I enable it and try the exact same steps no auto-reply happens. I don’t know where else to look or what else to try.. PLEASE HELP! The company is losing patience with the process and has threatened to look to other solutions. I would very much prefer to not do that and start all over.

2

1 hour ago

A

AndrewR-THGNew Participant

Contact Center & RingCX

How to upload voicemail prompts for InContact call center

Hello,We have an InContact call center integrated with RingCentral for our enterprise. The prior VOIP admin did not upload the voicemail prompts at the time of inception, this was handled by the project team from RC. I need to update these prompts this weekend but am not entirely sure how to do so. I see an Upload Files entry under the ACD heading, Browse ACD file sub-section, Prompts in the file subsystem but was unsure how to upload the new files, do I just name them the same as the existing prompts or where/how do I choose to use the new prompts?

1

1 hour ago

T

trevor-van-minnenNew Participant

Admin Portal & Account Management

Numbers ported away but still in contract - No reply from Ringcentral

After being with Ringcentral for over 7 years I was offered a bundled deal for broadband and phones from BT. I checked the RingCentral admin portal and couldn’t see anywhere that I was still in contract.Ringcentral allowed our numbers to be ported to BT (which turns out is actually Ringcentral with a BT logo on it) and did not contact me to make me aware that I was still in contract.When I contacted Ringcentral to close our account I was told that there are still 8 months left with the contract as the contract autorenews for two years. Received no renewal notifciations over the last 7 years.I have sent numerous emails to our account manager and the customer experience team and only received two replies stating there is nothing they can do or why they allowed the numbers to be ported away. They no longer respond to my emails requesting a solution so now we are paying over a £1000 a month for 48 lines that are useless.

1

3 hours ago

S

sunelwalNew Member

Unified CRM Extension

Do you support multiple users/logins in the Pipedrive integration?

I am having serious problems with the app. If I log into Pipedrive and connect to my RingCentral number, it asks me to uninstall / install the app on the Pipedrive marketplace. When I do that, it kicks out my coworker from their Pipedrive / RingCentral account and asks them to uninstall/install the app again in the marketplace.This will keep happening. I have 3 Pipedrive logins and 3 RingCentral phone lines, how do I connect all of them?

1

1 day ago

D

davidsanicoNew Member

RingEX: Team Messaging, Calendar, & Tasks

Newly assigned Primary Phone number could not make an outside domestic call?

Why is my newly assigned Primary Phone number could not make an outside domestic call? also it has no device attached to it like Ring Central Phone App.

3

1 day ago

M

mercerwestNew Participant

Admin Portal & Account Management

Day/Month/Year vs Month/Day/Year Settings?

Texts and calls in the inbox show up as Day/Month/YearThis has thrown some reps off here in USA :)Is there any way to change time logs to Month/Day/Year?

2

1 day ago

T

tyler-4New Participant

RingEX: Phone, SMS, & Fax

TCR campaign declined

Our campaign was just declined. The campaign registration is geared towards marketing SMS messages. We do not send any marketing SMS messages to our client. We ONLY text clients when they text us first. How are we supposed to get a campaign approved when it asks us for specific opt in wording that we send to clients? They opt in by texting us first and we therefore respond. That's it. I don't understand how this is supposed to work and it's completely ruining small business SMS.

10

2 days ago

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