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The Chrome extension used to work wonderfully for creating new RingCentral Meetings from right within Google Calendar, but as of late last week, the option to create a new meeting has simply disappeared - I now only have the option to "Add Google Meet video conferencing".I opened a case with RingCentral support (10754179), and was told that this was a result of a recent update on their end, but was told to post something here as well.I'm running Chrome version 83.0.4103.61, RingCentral Meetings version 19.4.152079.0420, and the RingCentral Chrome extension version 4.2.10 (all the most up-to-date versions that are available to me).Software updates, removing and re-adding the extension, refreshing pages, etc. don't do the trick.
I’m trying to test rcvideo in prod but it seems my regular account does not have access to rcvideo:Sorry, you currently don't have permission to access this service. Contact your administrator to change permissions. And free accounts are not constantly disabled:Sorry, access to this account is disabled. Please contact your company admin. If you're the company admin, call support at +1 (888) 8984591. How can I enable an account for testing?
I am having issues with the ring chrome extension. When I am using the text feature I have it on automatic log to log all of text messages. For some reason when people are responding to me via text the messages only show up in the actual ring app, not the extension. And when it is logging my text messages it only logs the ones I send not the ones I receive.
As of last Friday, my agents started receiving an error message when they try to log out of the queue.“Sorry, something went wrong on our end, we weren't able to update the queue call settings. Try again later.” Does anyone know why or have a solution for this? Please help!
We’re just 10 days away from our Ask Me Anything (AMA) Webinar with Ben Pintilie on November 21, 2024! 🎉As the holiday season approaches, Ben will be joining us live to discuss how RingCentral features can enhance your business communications, streamline remote workflows, and keep your teams connected through the busiest time of the year. He’ll also answer your burning questions, technical concerns, and highlight best practices tailored for holiday productivity! 📅 Webinar Details:Date: November 21, 2024 Time: 12:00 PM EST | 5:00 PM UK Time | 10:00 AM MST Registration Link: Community Webinar: Advanced Support AMA with Ben Pintilie💬 How to Join:Save the Date: November 21, 2024 – just one week away! Submit Your Questions Early: Drop them in the comments or in our AMA Question Submission Form! Tune In Live: Don’t miss out on the conversation and insights! Got questions? Send them our way, and get ready to join us for an interactive, informative session with Ben. The countdown to Novemb
Hello!We want to develop a bot that will auto-answer (pick up) the call when it is ringing and will reply smartly when it hears something from the caller.But we can't find the API on how to listen to the call after it's answered and how to reply by some audio to the caller.Could you please help us to find the solution to how exactly to implement this?In WebPhone SDK https://github.com/ringcentral/ringcentral-web-phone it looks like it is possible only to answer the incoming call, but there are no options on how to listen to the answered call or how to reply something back to the user.Also, we found a similar post on the forum where the person was looking for the same API that we need, but it looks like it was not resolved.https://community.ringcentral.com/questions/1535/realtime-voice-bot-with-ringcentral.htmlThanks in advance!
At RingCentral, we’re always looking for ways to improve our products, and we know some of the best ideas come from you—our community of users! If you have suggestions for new features or improvements, we’d love to hear from you. The best way to share your ideas is by posting them on our RingCentral Ideas Portal. How to Submit Your Feature IdeasIt’s super easy to share your suggestions with us:Sign in at ideas.ringcentral.com using your RingCentral credentials. Click on "Post a new idea" and describe your feature request. Share as much detail as you can—what problem does this feature solve? How will it benefit users? Submit it and keep an eye out for feedback or updates from other community members or our product team. Why Post Your Ideas?Directly Influence Product Development: Your feedback matters! We actively review submissions and take them into account as we plan new features and updates. Engage with the Community: You can see and vote on ideas submitted by others. Popular ideas o
We are thrilled to announce the release of Version 1.1.4 today! This latest update addresses a couple of important fixes for our Bullhorn users, enhancing the overall experience and functionality. Here’s what’s new:Bullhorn Message Log Timestamps: We resolved discrepancies in the timestamps used in message logs, which were caused by some timezone issues. Your logs will now display accurate timestamps consistently. Bullhorn Default Note Action for SMS Auto-Logging: We fixed the default note action used when auto-logging SMS messages to ensure a seamless logging experience.We realize the importance of providing a flawless and efficient tool to support your business needs. Therefore, we are still diligently working on the following enhancements:Log-Level Settings for Bullhorn: This upcoming feature will allow you to customize the amount of information logged in a note following a call, giving you better control over your data. Custom Note Action Feature: Soon, you will be able to specify
we have several user whose voicemails do not show as “read” after they listen to the in the desktop APP, I am working with RingCentral support but have not been able to resolve yet.Their settings are identical to all users Has anyone experienced this issue?
Ive been trying for a week to port my Ringcentral phone number to a different carrier and they have been blocking my carrier and myself from completing the transfer. The carrier has made several requests and also called Ringcentral 3 times this has been going on for a week. I have called RingCentral many times and spoken with people in many departments including the porting team and no one seems to be able to help me.Then it was discovered when Ringcentral declined the port they then closed my account and so now no one can help me port the number. When I tried to reactivate my account they refused and said it had been locked by the fraud department but there is no reason why and I was told there was no way to contact the fraud department except by email and they do not seem to respond to emails. I called and asked to talk to a administrator at Ringcentral and I was told this is not possible. Does anyone know a phone number for the fraud department? Ringcentral provides information
What is the proper way or endpoints to request RingSense Insights I Already Have Recording_ID or sourceRecordId from call_logwhat i want as a result is the Transcription, Summary, Highlights and Etc.i keep getting (Error retrieving RingSense insights for recording 255***15031: Resource not found) I am using python: ringsense_response = platform.get(f'/restapi/v1.0/ai/ringsense/insights/{recording_id}') ringsense_data = ringsense_response.json() But the result is:Record: 255***15031Action: Phone CallCall ID: AIo_P***7EY1AFrom: +12***5958Error retrieving RingSense insights for recording 255***15031: Resource not found
The TCR support team is insisting that I add an SMS opt-in checkbox to my website contact form because we collect phone numbers. However, we only collect these numbers to make calls, not to send texts, and we don’t want to obtain SMS consent through the form. Our privacy policy explicitly states: “Consent for SMS communication is not collected through our website; it is implied only when a customer initiates contact by texting us.”Since we don’t text these numbers collected on the form, and our privacy policy clarifies this, adding an opt-in checkbox would be contradictory.Can anyone clarify why RingCentral is requiring an SMS opt-in checkbox in this case? We only use SMS for internal purposes, 2FA, or when responding to customers who text us first, and it’s limited to just three numbers.
When logging a call in NetSuite after the phone call has ended to a lead that is a type as an Individual, we receive the error message below.After testing, we are able to log calls to leads that are type Customer as the contact record is filled in and an account is created. We receive more leads as type Individual than Company. Is there a way around this issue?
I called support and learned this is expected behavior. This is not how other call recording systems work. The call should stop recording for the hold and start back once resumed.
Our office closes from 12-1pm and we have a high volume of calls that come in during this time. The problem with this hour not being identified by RC as afterhours is that it impacts the business analytics reports and individual staff performance reports. What is a good practice or how to set up this one hour as afterhours, so all the missed inbound calls do not get counted as missed calls? Thanks!
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