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2 days ago

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D

davidsanicoNew Member

RingEX: Team Messaging, Calendar, & Tasks

Newly assigned Primary Phone number could not make an outside domestic call?

Why is my newly assigned Primary Phone number could not make an outside domestic call? also it has no device attached to it like Ring Central Phone App.

1

59 minutes ago

A

aveedotcomNew Participant

RingEX: Phone, SMS, & Fax

Screenshot of SMS opt-in consent language required

I am trying to register for SMS for the business. It has been a long and difficult process. The latest correction is “Screenshot of SMS opt-in consent language required”. I'm not even sure where I do this on the application. Can someone help?

joe-goodlundNew Participant

RingEX: Phone, SMS, & Fax

Yealink WH67 headset

We have Yealink WH67 headsets with the WHB670 Base. All the documentation I am finding on RingCentral says this Yealink headset is compatible with the RingCentral Winds10 App. We can not figure out how to set RingCentral in the Yealink USB connect app you can select the outgoing softphone and RingCentral is not listed. Does anyone have any experience with these headsets?

Zach62640094031New Participant

RingEX: Phone, SMS, & Fax

Allow all users to send and receive SMS Texts from the main phone line

We use RingCentral as our Tech Support Phone line, and we have 4 users who rotate weekly on answering calls during Off-Hours. We would like the ability for each person to send and receive Texts from the main company line during that time.Right now, only the operator can send and receive SMS texts from the main company line. At least give us the option to change who is the operator based on our routing rules.

NicoleNorthwayNew Participant

Unified CRM Extension

How do I send notes to Pipedrive?

Can the notes from the RingCentral app transfer directly to Pipedrive?

1

1 day ago

K

KathyShafferNew Participant

RingEX: Phone, SMS, & Fax

Not receiving faxes

HELP! I am getting email notification and voicemail notifications about a received fax, but when i go to the ap there is no fax. These faxes are coming in when the office is closed and the ap is not open. I have my fax number set to receive at my number. I have received faxes while the office is open and the ap is open, so this again seems to be during the night.

1

1 day ago

S

sknoopNew Participant

RingEX: Phone, SMS, & Fax

Prevent RingCentral App from changing devices

The RingCentral Windows app tends to "follow" the default speaker and microphone devices, even when we manually set them in the app.Is there a way to prevent the app from changing devices unless specifically instructed to do so? We frequently change audio devices and other apps keep their existing preferences, but with RC we have to go into the settings every time we change an audio device to pick the correct mic/speaker combo again.

2

1 day ago

Mary-Community_ModeratorCommunity Manager

News & Announcements

RingCentral Webinar: The Campaign Registry (TCR) Overview and Q&A

Hi RingCentral Community! As the TCR registration deadline of December 1st approaches, we prepared a series of webinars to kickstart your TCR registration process and resolve any issues you've encountered. These sessions will guide you through the registration steps and address your specific concerns. Don't miss out on this opportunity to get expert assistance and ensure a smooth registration experience! 📅 Webinars | RingCentral TCR Overview and Q&A:September 10, 2024 | 11AM MT | Register Here! September 24, 2024 | 11AM MT | Register Here!Stay tuned for more TCR Webinars! What You’ll Learn:TCR registration deadline Review of the TCR registration process Carrier requirements and common rejects and how to fix themHow to Prepare:Review TCR Basics: Brush up on what you know about The Campaign Registry and its role in communication compliance and its registration process. Prepare Your Questions: Think of any questions or concerns you might have about TCR. Join the Webinar: Click the

70

1 day ago

S

Susan2153262010Known Participant

Admin Portal & Account Management

Call Queue to External Number

We have hired an outside company that will be an overflow to several call queues. If the call isn’t picked up by a call queue member within 20 seconds the call will be forwarded to an external number. The only place that I can find a setting to forward to an external number is during afterhours. Am I missing something or is there another way around this? Any input would be appreciated. Thank you

mail-4New Participant

RingEX: Phone, SMS, & Fax

Voicemail contained my outgoing message & caller's incoming message

Received voicemail from outside of my company.The voicemail played my outgoing message then caller’s incoming message. How did caller do that?Voicemail log displayed two separate voice messages from this caller, originating from one phone number, and both messages time stamped the same time.Incoming call made from a landline.Thank you.

4

2 days ago

D

davidsanicoNew Member

RingEX: Team Messaging, Calendar, & Tasks

Newly assigned Primary Phone number could not make an outside domestic call?

Why is my newly assigned Primary Phone number could not make an outside domestic call? also it has no device attached to it like Ring Central Phone App.

1

59 minutes ago

A

aveedotcomNew Participant

RingEX: Phone, SMS, & Fax

Screenshot of SMS opt-in consent language required

I am trying to register for SMS for the business. It has been a long and difficult process. The latest correction is “Screenshot of SMS opt-in consent language required”. I'm not even sure where I do this on the application. Can someone help?

joe-goodlundNew Participant

RingEX: Phone, SMS, & Fax

Yealink WH67 headset

We have Yealink WH67 headsets with the WHB670 Base. All the documentation I am finding on RingCentral says this Yealink headset is compatible with the RingCentral Winds10 App. We can not figure out how to set RingCentral in the Yealink USB connect app you can select the outgoing softphone and RingCentral is not listed. Does anyone have any experience with these headsets?

NicoleNorthwayNew Participant

Unified CRM Extension

How do I send notes to Pipedrive?

Can the notes from the RingCentral app transfer directly to Pipedrive?

1

1 day ago

K

KathyShafferNew Participant

RingEX: Phone, SMS, & Fax

Not receiving faxes

HELP! I am getting email notification and voicemail notifications about a received fax, but when i go to the ap there is no fax. These faxes are coming in when the office is closed and the ap is not open. I have my fax number set to receive at my number. I have received faxes while the office is open and the ap is open, so this again seems to be during the night.

1

1 day ago

S

sknoopNew Participant

RingEX: Phone, SMS, & Fax

Prevent RingCentral App from changing devices

The RingCentral Windows app tends to "follow" the default speaker and microphone devices, even when we manually set them in the app.Is there a way to prevent the app from changing devices unless specifically instructed to do so? We frequently change audio devices and other apps keep their existing preferences, but with RC we have to go into the settings every time we change an audio device to pick the correct mic/speaker combo again.

2

1 day ago

S

Susan2153262010Known Participant

Admin Portal & Account Management

Call Queue to External Number

We have hired an outside company that will be an overflow to several call queues. If the call isn’t picked up by a call queue member within 20 seconds the call will be forwarded to an external number. The only place that I can find a setting to forward to an external number is during afterhours. Am I missing something or is there another way around this? Any input would be appreciated. Thank you

mail-4New Participant

RingEX: Phone, SMS, & Fax

Voicemail contained my outgoing message & caller's incoming message

Received voicemail from outside of my company.The voicemail played my outgoing message then caller’s incoming message. How did caller do that?Voicemail log displayed two separate voice messages from this caller, originating from one phone number, and both messages time stamped the same time.Incoming call made from a landline.Thank you.

4

2 days ago

P

Patrick1940205021New Participant

RingEX: Phone, SMS, & Fax

Fax Notification but no faxes when app is not open

An end user is saying he will get a fax notification via an email, he will open the app, and the fax is not in the app. Since there is no fax, he has to call the member/company and have the resend the fax.

RyanKingNew Member

Analytics & Reporting

Longest idle displayed on wallboard

Hi,We run an outbound call-centre and currently have a wallboard showing number of outbound calls + outbound talk time in one widget, and then another widget alongside this which shows current status (on a call, DND, available etc). What I would like to do is swap this secondary widget showing the status for one showing who has been idle for the longest - is this a possibility?Thanks

0

R

2 days ago

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