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133
S
swmartinezNew Participant
 App Connect
App Connect Setup

I’ve installed App Connect and every time I try to complete the setup nothing happens. After the authorization screen nothing happens. Just stuck. 

60
S
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smoralesNew Participant
 AI Assistant, AIR, & RingSense
Keywords in AI Notes

Hello,  Can you tell me if RC AI Notes can be programmed to detect keywords that would then prompt an end user to pause the conversation, so we are compliant per PCI DDS (Payment Card Industry Data Security Standard)? 

161
Mary-Community_Moderator
Community Manager
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michaelvilaNew Participant
 RingEX: Phone, SMS, & Fax
Manual Notes without AI

Would love the ability to take Notes without AI, it does not work well with heavy accents, and I really do not need the whole conversation, just certain parts of it. And it would be great if we can search the Notes text to find notes quickly. Also a few lines of the text in the Recordings window would be nice so we can quickly scan notes.  

50
M
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TT7777New Participant
 Admin Portal & Account Management
disabling incoming call information

I need to disable all INCOMING caller ID information on 1 specific phone line. The line is for anonymous tips. I found documentation to set incoming call information but it doesn’t seem to change the caller information in the app. https://support.ringcentral.com/article-v2/Set-incoming-call-information.html?brand=RingCentral&product=RingEX&language=en_USHow do I make the caller ID truly anonymous? Thanks 

172
Mary-Community_Moderator
Community Manager
L
liam.clarkeNew Participant
 RingEX: Phone, SMS, & Fax
New User - Not listed as company

New User IssueWhen logging into RingCentral via Single Sign-On, the G4S company option is not appearing (see attached image). 

111
Mary-Community_Moderator
Community Manager
K
karl.dalyParticipating Frequently
 Developer Platform, APIs, & Integrations
Error code CMN-101, message: Parameter [phoneNumber] value is inval

I have tried calling the Call-Out API with the body parameters, but I keep getting the same error every time.I have attached my code snippet and the response for reference. I also tried using the deviceId (the relevant line is commented in the code), but the issue persists.This is my code This is response Also checked in the documentation for this API but it is saying try with deviceId and tried with the deviceId then it will gives error for deviceId parameter value is inval.My goal is to call the API using the from and to numbers. Could you please review and let me know why this gives me error this ?Thanks.

497
PhongVu
Community Manager
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Dave_DNew Participant
 RingEX: Phone, SMS, & Fax
CR 6002 error code for SMS registration

I received this message when attempting to set up the SMS DCA declined sharing request for campaign C3D6YEK. Explanation: CR6002 - Privacy policy does not state that no mobile opt-in data will be shared with third parties or affiliate; Additional Comments: ;PP needs update I looked up error CR6002 and followed the recommendations and added the appropriate statement to the Privacy Policy.Yet, I continue to receive this error message. Any thoughts?Thanks so much for your ideas.

373
Mary-Community_Moderator
Community Manager
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
 News & Announcements
RingCentral is Ready for INBOUND 2025!

If you're heading to INBOUND this year, be sure to swing by and visit us! We're at booth #66, and we'd love to show you how RingCentral is using AI to change the way businesses communicate. We've got interactive experiences, and some friendly faces ready to chat. When: September 3 - 5, 2025Where: Moscone Center, San Francisco, CA What is INBOUND?It's an annual conference hosted by HubSpot that brings together professionals from marketing, sales, and customer service to discuss the latest trends, strategies, and technologies in the inbound business philosophy. It's a place for learning, networking, and getting inspired by thought leaders. Learn more at https://www.inbound.com/ Here’s a sneak peek of what to expect from us at INBOUND:Interactive Activations: Dive into our solutions firsthand and see our AI tools in action. Our team of experts will be on-site to answer your questions and show you how to streamline your workflow. Meet & Greet with a Guru: Don't miss your chance to meet

100
Mary-Community_Moderator
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
 News & Announcements
Unlock the Power of SMS for your Business: Join us in an exclusive webinar!
Unlock the Power of SMS for your Business: Join us in an exclusive webinar!

Do you know SMS has a 98% open rate compared to just 20% for email? The best part? SMS is already included in your RingEX subscription! We’d like to invite you our “RingCentral SMS Solutions” webinar this coming September 10, 2025 at 11 AM PT | 2 PM PT and discover how RingCentral's SMS solution helps you engage customers and partners on their preferred channel with texting features designed for higher customer engagement.Register here: RingCentral SMS Solution You'll learn how to:Lower costs and expand your reach with cost-effective messaging Manage all your business texts with ease using our unified platform Drive immediate customer responses with professional SMS capabilities Perfect for business owners, customer services teams, and anyone looking to improve their customer communication efficiency!See you there! 

240
Jann Mateo
Community Manager
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mcbPEEPLNew Participant
 RingEX: Phone, SMS, & Fax
TCR Registration Escalation, Support, and Guidance

Who do I escalate my TCR registration (re)submission to?   The chatBot does not seem to be armed with any useful information.   We have resubmitted for maybe 4th time.   Is it better to delete and start over with new submission, or is our latest submission going to be reviewed?  Is there an SLA to review?  Prior rejections came wiethin 2 days.  This round has been crickets for about 8 business days.I’m sure I am not the first to talk about the importance of text for business.   Sure, requirements are heightened to root out spam, and enforce more privacy policies, but we could all use some more guidance on how to pass this test.   I take mobile numbers from a web form.   That seem to be my problem, where I can’t meet the requirements, and there is no guidance for what passes as sufficient notice to the www submitter.   

68716
Mary-Community_Moderator
Community Manager
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tunglessNew Participant
 RingEX: Phone, SMS, & Fax
One user two physical handsets

If I want a user to have two physical phones in two locations I can make that work by assigning another handset, adding a digital line licence and assigning a DDI to the digital line.I end up with the user having two DDI numbers but either will call both phones and I can ignore/hide one/force called ID of only one number. My user has two handsets working which is great.It would be great to remove the second DDI from the digital line so you don’t see that DDI anywhere but there doesn’t seem to be a way of doing that. Is what I’m doing the best way to do this? Is there a way of having a digital line without the second DDI to keep things cleaner?

120
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ebillsNew Participant
 RingEX: Phone, SMS, & Fax
Campaign Registration Issues

We had a brand and campaign registered after the chaos of the start of 2023. We met with our RingCentral account manager in September to go over all our opt-out language and they assured us everything looked compliant. At the start of December, without any warning, TCR revoked our campaign and said we needed better language. We've had multiple attempts of adding language to our website and copying what other companies that TCR show as being compliant. But every time we make the suggested changes, and wait 10+ business days after re-submitting our campaign registration, we get another rejection for different reasons. We are a law firm that only uses texting to communicate with our clients, or with people who filled out the form on our website looking to speak to our law firm about their case. We don't send out mass messages, or sell the info. We include the boiler plate "text STOP to Opt-out at anytime" in our initial text messages. Has anyone else had similar struggle

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DQuicenoNew Participant
 RingEX: Phone, SMS, & Fax
Deskphone pairing and mulitple work stations

We have a user who has their office computer paired with a desk phone. When that user goes home do they need to unpair the deskphone before they are able to use the software at a home work station or is the install/pairing unique to each computer? The user would only be using a deskphone in the office.This would be for the Desktop version:   25.3.2015.1059 Windows (x64)

293
Mary-Community_Moderator
Community Manager
M
marcsachsNew Participant
 RingEX: Phone, SMS, & Fax
VVX 450 Conference Call

I preformed the correct steps to complete a conference call, and it did not work.  The first person got disconnected when calling the 2nd person.  This process has happened on other teammates desk phones.  I cannot complete any conference calls from any desk phone which is a new event.  The phones always let us do conference but in the last couple of weeks we cannot complete.  These are the steps I am taking. Start a Call: Begin by calling the first person you wish to include in the conference. Initiate Conference: Once the first person has answered and you are on an active call, look for the "More" softkey on your phone's screen. Press it, and then select the "Confrnc" or "Conference" softkey. This will put the current call on hold. Dial the Second Person: Dial the phone number or extension of the second person you want to add to the call. Merge the Calls: After the second person answers, press the "Confrnc", "Conference", or "Join" softkey again. All three parties will now be connect

815
Mary-Community_Moderator
Community Manager
K
Kash RajaniNew Participant
 App Connect
Can you support RentManager in App Connect?

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201
ByrneReese
Community Manager
R
Ryan222New Participant
 App Connect
Can you support nocrm.io in App Connect?

suggestion to include nocrm.io in your "app connect" app

131
ByrneReese
Community Manager
M
mperryNew Participant
 Admin Portal & Account Management
Renewal Process

What is the process / timeline for renewals? Our first year is up in just over a month, and there are changes we want to make to our plan.

151
Mary-Community_Moderator
Community Manager
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Errick CrawfordParticipating Frequently
 Developer Platform, APIs, & Integrations
getting AI Transcript and Summary using RingSense API

I have access to the ringsense, but i cannot figure out what is the record id/session id, i have tried the session id as well as record and recording ids from call log details. but for everything it says, record not found. the end point i have been trying are ​​​​https://platform.ringcentral.com/ai/ringsense/v1/public/accounts/~/domains/pbx/records/2815620726030/insightshttps://platform.ringcentral.com/ai/ringsense/v1/public/accounts/~/domains/pbx/sessions/2815620726030/insightsand the ids i have received from call logs of call that does have notes summary/transcript, "id": "KkWRNlFPlN3rTUA","sessionId": "511034064030","recording": {                "uri":                 "id": "2815474342030",                "type": "Automatic",                "contentUri":             },i have tried all these three ideas with two end points above

975
PhongVu
Community Manager
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JennMichalskiNew Participant
 RingEX: Phone, SMS, & Fax
How do I get the ring out number to be the same number as the main phone number

We have several offices that we have a phone number we ported over with. I would like all the phones in the same office to have that main number as a ring out number. Right now it won’t let me pick a number that has already been assigned to a phone.

231
Joe Cache
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
 News & Announcements
Lost in the RingCentral Lingo? ⚙️ Process & Impact Distinctions Explained! (Final Part)
Lost in the RingCentral Lingo? ⚙️ Process & Impact Distinctions Explained! (Final Part)

Welcome to the final installment of our "Lost in the RingCentral Lingo" series! We've come a long way, from decoding core reports to diving into granular metrics. Now, it's time to zoom out and look at the bigger picture: the distinctions that shed light on how your operations are running and their overall impact on your service delivery.Let's wrap up our journey and get a handle on the key terms that keep your engine running smoothly! 🏁  ⚙️ Process & Impact Distinctions: Keeping Your Engine Running Smoothly!These terms help you understand the "how" and "why" behind your operational efficiency.Agent Schedule Adherence VS Occupancy RateAgent Schedule Adherence (⏰ On Time, Every Time): Measures if your agents are following their work schedules—logged in when they should be, on break when planned. It’s all about discipline and sticking to the plan. Occupancy Rate (🏃‍♀️ How Busy Are They?): Measures how much time agents spend actively handling calls or doing related post-call work, c

50
Mary-Community_Moderator
Community Manager
L
Lais PapaleoNew Participant
 RingEX: Team Messaging, Calendar, & Tasks
Chat group sms

I was wondering if there's any way we can create a group chat to exchange messages.When I tried setting one up, we received the messages on our RingCentral phones, but when we replied to the group chat, the responses were sent individually instead of to the whole group.Can we send the message to the whole group instead of individually?

211
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PGS_AdmnNew Participant
 App Connect
One App Setup for RingCentral–GHL Integration or Separate Apps per User?

I'm setting up App Connect to integrate RingCentral with GoHighLevel. My team of admins each has their own extension/profile in RingCentral. Do I only need to register one app in App Connect for the whole account, or does each user/extension need a separate app?Also, if I register the app under my own card but want my offshore admin to use it, can she log in with the same app? If so, what access or credentials would she need from me to use it properly?

222
ByrneReese
Community Manager
S
ST_DMNew Participant
 Developer Platform, APIs, & Integrations
RC WebRTC / Programmable Voice Expert

We currently operate a CRM platform built on Twilio Programmable Voice, and we’re exploring an iteration where users with RingCentral accounts could log in with their RC credentials and operate through WebRTC. Using RC App Connect isn’t an option for us, as we need to keep our existing CRM functionality intact.Our current dev team is having difficulty sourcing someone with deep knowledge of RingCentral APIs/WebRTC and how best to implement this.Does anyone here know of a developer or team with this expertise who might be available to assist or contract with us on this integration?Thank you in advance for any direction or referrals!

222
C
C
Christian MooreheadNew Participant
 Developer Platform, APIs, & Integrations
Can I assign a RingEX License through the API

I am trying to automate onboarding new employees to my company via the API and all users in a certain department require a RingEX License, but I can’t find any documentation on how to create a user with this license or assign it to them after the account is created. Any help would be greatly appreciated.Thank you.

162
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Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
 News & Announcements
RingCX keeps getting better! Watch the August 2025 ‘What’s New’ Recording & See What’s Coming!
RingCX keeps getting better! Watch the August 2025 ‘What’s New’ Recording & See What’s Coming!

Thank you to all that joined us in the “What’s New in RingCX, August 21, 2025” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Before we get started with all the updates, something new is on the horizon! We’re shaking things up and rebranding our "What's New Webinars." Get ready for a fresh new look and feel—the big reveal is coming soon! Here are some highlights from the webinar that are to look out for!Announcement AI for RingCX RingCX User Experience AI Conversation Intelligence for RingCX RingCX Analytics Platform and Integrations Summary  If you weren't able to attend, you can view the recording, and the presentation deck with the link below and stay on top of what’s new with RingCX!Recording: What’s New in RingCX, August 21, 2025Presentation deck: What's New in RingCX August 2025 presentation deckYou can also view recordings of previous webinars here. 

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Mary-Community_Moderator
Community Manager

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