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122
H
holly-1New Participant
 Video, Meetings, Webinar, Rooms, & RingCentral Events
WHERE DO THEY HIDE MY CONFERENCE CALL IN NUMBER AND PASSCODE??

I can never seem to find where my conference call number is hidden. I’d like to send it to clients so we can have a conference phone call, but I have been looking on this site for 20 minutes and on my phone app and I still can’t find it. Where do you all put this? I can tell you it’s not in a user friendly location. It’s not intuitive. I’ve run out of search words looking for it. 

41
Mary-Community_Moderator
Community Manager
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
 News & Announcements
Missed Our "What's New in RingEX" July 24, 2025 Webinar? Watch the Replay and Explore Key Resources to Stay Up-To-Date with the Latest Features!

Thank you to all that joined us in our ever exciting What’s New in RingEX last July 24th! Where our customer care team shared the latest and upcoming features for RingEX! The chat was energetic and the Q&A was filled with exciting questions! You’re all amazing! Here are the things that we’re highlighted in the session: Announcements AI for RingEX RingEX User Experience RingSense AI SummaryWe understand that not everyone could attend the webinar—but don’t worry, we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: Register to get recording here! Presentation deck: Click here to view!For any questions that were missed during the webinar, don’t worry we’ll get them to you right down in the comment section! If you have any other questions that you would like to be answered, feel free to drop them down below and we’ll get back to you with the answers.

50
Mary-Community_Moderator
Community Manager
ByrneReese
Community Manager
ByrneReeseProduct Manager
 App Connect
Now available: App Connect 1.5.7

Fantastic news! App Connect version 1.5.7 is now officially available, bringing significant advancements to our server-side call logging capabilities and delivering several other key improvements. This release is particularly impactful for organizations seeking greater control and reliability in logging calls across their teams, especially those utilizing Bullhorn, and introduces valuable enhancements across the board.A More Reliable & Admin-Friendly Server-Side Call Logging SystemWe've been hard at work, learning from the valuable insights shared during our server-side call logging beta program. The overwhelming feedback highlighted one key benefit: the ability to log phone calls without requiring every individual user to download and install App Connect. This is a game-changer for large, distributed organizations aiming for enhanced compliance without the burden of extensive IT overhead for managing individual software deployments.Our initial approach, which involved using indivi

12722
chris-phillips
ByrneReese
Community Manager
ByrneReeseProduct Manager
 App Connect
App Connect 1.5.8 is now available

We're excited to announce the release of App Connect 1.5.8, available now! This update brings several key improvements and fixes designed to enhance your experience and streamline your workflow.What's New?One of the most significant changes in this release addresses an issue for Bullhorn users who observed notes stuck with a "Pending" action. App Connect will now more accurately differentiate between calls in the process of being logged and those for which logging is complete. If logging isn't complete, the system will periodically check for all assets to be ready to complete the process. This means more reliable note logging and less manual intervention for you.We've also implemented a number of smaller, yet impactful, fixes: Improved CRM Connection Status: We've resolved an issue where users might see a "disconnected" message from their CRM while settings showed a "connected" status. App Connect now displays the correct connection status, preventing confusion. Reduced Unnecessary M

151
R
D
donnettacb98New Participant
 Workflow Builder
Workflow for call to announcement only extension

I have an IVR where if the caller presses one, they are saying they want me to send a text message with my consultation link. I can get it working on company workflow if the extension is a voice mail extension, but the announcement only extension doesn’t show up as an option. I don’t really want them to be able to leave a message I just want an announcement that says they will be receiving the text message. The button press message that gets them there will say that they are approving getting a test message, etc.  

172
D
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
 News & Announcements
Discover What’s New in RingCX - July 29, 2025

We’re thrilled to invite you to another “What’s New in RingCX - July 2025” webinar, where we’ll be providing you with the latest and soon-to-be-released features for RingCX that will help you streamline your business communication. 🗓 Date: July 29, 2025🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there!

282
Mary-Community_Moderator
Community Manager
J
JohnnyPNew Participant
 RingEX: Phone, SMS, & Fax
One User, Multiple Logins/Access

I hope I can explain this in a way that makes sense:We have a user who manages and makes calls for multiple offices. Is there a way to grant this 1 user access to several other phone numbers/accounts so that if someone in Office A is out, their calls automatically ring thru to our User and they can manage them? And if 5 people are out in 5 different offices, can their calls all can also be answered by our User?We can’t create call queues for all of this and we know we can add users to accounts, but I am not sure how the call routing is handled in that situation.These may be in cases where it’s only for an hour or multiple days, so to go in and set up forwarding each time, and to do this for multiple people would be too much to manage for one person (me).

325
Mary-Community_Moderator
Community Manager
Mike Stowe
Community Manager
Mike StoweCommunity Manager
 News & Announcements
Important SMS registration update for Public Companies

Due to new industry requirements, all Public Companies (traded on a stock market) utilizing SMS must take additional steps to verify their brand.This includes:Using a corporate email address tied to the brand Verifying the email address through an emailed link If your brand does not have a corporate email (e.g. a Gmail address or IT firm address), please do not update the brand directly.  Please log in and update your information via this form.Once your brand is updated, a representative from RingCentral will reach out to inform you of the next steps. If your brand does have a valid corporate email, please visit the SMS Brand registration page to see if your brand displays a “warning” icon.  If it does, click the warning icon to send the verification email.  After receiving the email and clicking the link, you will be asked to confirm some additional contact information.  Once completed, your brand will be verified and no further action is needed unless contacted by a representative.  

692
Mike Stowe
Community Manager
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
 News & Announcements
Weekend Warm-up Recap: You've Crowned Your AI Superpower! The Results Are In!

Happy Tuesday, RingCentral Community! We hope you had a fantastic weekend. We're still buzzing from the incredible response to last week's 'Weekend Warm-up' poll: "Unleash Your Inner AI Hero! What's Your RingCentral AI Superpower?"You voted, and the results clearly show a champion emerging in the AI arena!Here's how you picked your ultimate AI sidekick:The "Meeting Mind-Reader" (AI Meeting Summaries / Highlights): 67% The Overwhelming Favorite! It's clear that getting sparkling summaries, action items, and highlight reels from your video meetings is a massive win for productivity. Saying goodbye to rewatching meetings is a dream come true for most of you! The "Conversation Catalyst" (AI Call Notes / Live Transcription): 33% A strong second place! Many of you value the ability to ditch manual note-taking and auto-capture every detail from your calls. Focusing purely on the conversation is a powerful advantage. The "Global Guru & Message Maestro" (AI Messaging & Translation): 0

40
Mary-Community_Moderator
Community Manager
E
Esteban62654641031New Participant
 Developer Platform, APIs, & Integrations
Subscription receives multiple endpoint calls with setup code

Hi, I'm doing a nodejs app, that creates a subscription. Once the subscription is set, I make a call and I start receiving multiple calls with code: "Setup". ¿Is this correct? Do you know what these code status means (Setup code is that the client is calling?)Thanks

3786
PhongVu
Community Manager
H
habothalNew Participant
 Developer Platform, APIs, & Integrations
Softphone Offline & 403 Forbidden Error When Supervising Calls With Supervision Demo

I’ve been trying out the RingCentral Supervision Demo, and I’m not quite able to get it to work. When the app gets to submitting the supervision request and calling /restapi/v1.0/account/~/telephony/sessions/${inputParams.telSessionId}/parties/${inputParams.partyId}/supervise, it’s not able to work due to a 403 Forbidden error.The supervisor device is a softphone that is an “Existing Phone” device set up manually using SIP. Its status is always offline on the admin panel, no matter whether I’m running the app or not. Is there a way to turn the softphone on?  

574
PhongVu
Community Manager
W
wasteawaywnyNew Participant
 App Connect
Why are my Pipedrive calls are not logging?

App Connect is not allowing us to log calls in Pipedrive for new calls. App Connect spins for a moment and then takes us back to the call history tba without call being logged. I have updated, uninstalled, reinstalled App Connect numerous times, but to no avail.  

543
H
S
saigebowmanNew Participant
 App Connect
Calls and texts not appearing in Pipedrive

My calls and texts are not being integrated to my crm pipedrive no matter what i do

465
dakong
Community Manager
ByrneReese
Community Manager
ByrneReeseProduct Manager
 App Connect
Why Your Bullhorn Notes Might Be Stuck in "Pending" Purgatory

Have you ever logged a call in App Connect, only to find the corresponding note in Bullhorn stubbornly stuck with an "Action" of "Pending"? It can be a frustrating experience, leaving you wondering if your valuable interactions are truly being recorded and attributed correctly. The good news is, there are clear reasons why this happens, and more importantly, effective solutions to get your notes flowing smoothly.Let's dive into the two primary causes for these "Pending" notes and how to address them.Cause 1: The Case of the Premature App Connect Closure (Pre-1.5.8)In earlier versions of App Connect (prior to 1.5.8), a common culprit behind "Pending" notes was the user closing App Connect too soon after logging a call. Here's why:When you log a call in App Connect, it initially creates a basic call log record in Bullhorn. However, not all the rich assets associated with that call (like the call recording itself, which can take several minutes to process) are immediately available. App C

40
ByrneReese
Community Manager
1
1stclasstowingNew Participant
 RingEX: Phone, SMS, & Fax
Transfer RingCentral system to another computer

We are about to switch computers where our phones are connected. Our goal is to transfer the information to a different computer so our landline will work again (every time we shut off our desktop the landline shuts off and we have no dial tone). The calls are being forwarded to another cellphone so we can still accept calls but we can no longer call out on our landline (231-767-1181). Please advise us how to transfer to another computer so our landline turns back on. We have already downloaded the software onto another computer and logged into the portal on the software, but it did not help the issue. As soon as we shut down the old desktop the landline went down again. Thank you for your time and please call me on my personal cellphone so we can leave our dispatch line open.  Shane Bower1st Class Towing

564
Mary-Community_Moderator
Community Manager
T
thanapoomNew Participant
 AI Assistant
how to set up AI receptionist to answer calls only if no one picks up?

how to set up AI receptionist to answer calls only if no one picks up?

171
Mary-Community_Moderator
Community Manager
J
josiahpNew Participant
 App Connect
Help using GoHighLevel integration

Hello, I am testing out the GoHighLevel (GHL) integration and it almost works. I can click to text or call from GHL and in the RingCentral extension I can see that the GHL contact is linked and they show in the extension log, but I don’t see any messages or calls placed from the extension in the contact’s conversation log in GHL.Here’s the logging settings I have enabled:And here’s the contact showing that the link to GHL is there.       

182
J
ByrneReese
Community Manager
ByrneReeseProduct Manager
 App Connect
Error message enhancements, and Clio time tracking changes in 1.3.5

 🚀 We’re excited to announce a small but impactful update to App Connect!In version 1.3.5, we've made two significant enhancements to improve your experience:Error Message ImprovementsWe've refined all error messages to be more detailed, aiming to provide users with the information needed to resolve common issues independently.Clio Integration EnhancementsWe've also made modifications to Clio's logging behavior to make time tracking more efficient:Time Entry Toggle: A toggle has been added to control whether a time entry is made or not. Billable Toggle: A new toggle has been added to control whether a call is marked as billable or not by default.More enhancements to how we log call in Clio are coming to make it even easier and more reliable, thanks to feedback we have already received. Stay tuned for more updates and enhancements as we continue to evolve and improve your App Connect experience. 

909
sushilmall
Community Manager
V
vineshpatelNew Participant
 Workflow Builder
Changes to automators not reflecting

I set up a simple automator, which automatically sends an SMS when a call is received. In Automator, I changed the content of the SMS text, but the new text is not reflected in the text messages that are sent. How do I fix this?

121
Embbnux
Community Manager
S
Steve PerryNew Participant
 RingEX: Phone, SMS, & Fax
How do I send a fax from the desktop app

How do I send a fax from my desktop

252
Mary-Community_Moderator
Community Manager
R
RobWaxmanNew Participant
 Contact Center & RingCX
RingCX Agent visibility

Apparently there is no way for agents to see each other’s availability in RingCX, but they can in RingEX.  This seems extraordinarily silly.  Does anyone know of a workaround for this??

311
Mary-Community_Moderator
Community Manager
U
UBofMINew Participant
 Contact Center & RingCX
RingCX Historical Dashboard - Editing

When I add different information to the historical dashboard, such as the agent average handle time, I would like to edit it so it doesn’t the columns I don’t need (i.e. Agent Group, Agent ID, Agent Group ID).  I see there is a configuration button when I edit it, but it doesn’t give me the same ability to add or remove columns or pieces of data like the historical report do.  Is there a way to do this in the historical dashboard?

5610
Mary-Community_Moderator
Community Manager
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
 News & Announcements
🎉 Weekend Warm-up: Unleash Your Inner AI Hero! What's Your RingCentral AI Superpower? 🚀🤖✨

Happy Thursday, RingCentral Community! The weekend's calling, and it's time for our 'Weekend Warm-up' to get you ready! 🎉Each Thursday, we'll open a fun discussion about your RingCentral experience, so we can learn from your valuable feedback and share tips – all aimed at continually improving RingCentral for you! This week, we're diving headfirst into the super-smart world of AI features available in RingCentral! Imagine having an intelligent co-pilot for your calls, messages, and meetings. AI is here to make your workday sparkle! If you could pick ONE AI feature in RingCentral to be your ultimate, everyday superpower – the one that transforms your workflow from 'meh' to 'marvelous' – which would it be?

1387
BeckyH
Community Manager
M
Milly25New Participant
 Admin Portal & Account Management
Hold music

How do i place someone on hold and play music? I didn’t see an option in settings

223
BeckyH
Community Manager
J
juan-sanchezNew Participant
 App Connect
RingCentral App Connect and Netsuite Integration

Hello Support,I have completed our RingCentral and Netsuite integration and I have a questions regarding the information that the RingCentral Browser extension displays in the NS contacts that it finds. Currently, the extension displays the name of the Customer with something like this “custjob - ####” the number portion being different for different customer records. This custjob - ##### doesn’t match the customer number in NS. This makes it difficult to log calls to the correct customer records when multiple records are attached to the same phone number. Is there a way to display the NS Customer number instead of the custjob in the browser extension?Also, during my demo of this feature, I was shown a setting that allowed me to change the netsuite record where the log would be created (Customer, Vendor). I do not see this option in the browser extension. Was this removed? Juan

211
sushilmall
Community Manager

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