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Unanswered questions

58
H
holly-1New Participant
 Video, Meetings, Webinar, Rooms, & RingCentral Events
WHERE DO THEY HIDE MY CONFERENCE CALL IN NUMBER AND PASSCODE??

I can never seem to find where my conference call number is hidden. I’d like to send it to clients so we can have a conference phone call, but I have been looking on this site for 20 minutes and on my phone app and I still can’t find it. Where do you all put this? I can tell you it’s not in a user friendly location. It’s not intuitive. I’ve run out of search words looking for it. 

41
Mary-Community_Moderator
Community Manager
D
donnettacb98New Participant
 Workflow Builder
Workflow for call to announcement only extension

I have an IVR where if the caller presses one, they are saying they want me to send a text message with my consultation link. I can get it working on company workflow if the extension is a voice mail extension, but the announcement only extension doesn’t show up as an option. I don’t really want them to be able to leave a message I just want an announcement that says they will be receiving the text message. The button press message that gets them there will say that they are approving getting a test message, etc.  

172
D
J
JohnnyPNew Participant
 RingEX: Phone, SMS, & Fax
One User, Multiple Logins/Access

I hope I can explain this in a way that makes sense:We have a user who manages and makes calls for multiple offices. Is there a way to grant this 1 user access to several other phone numbers/accounts so that if someone in Office A is out, their calls automatically ring thru to our User and they can manage them? And if 5 people are out in 5 different offices, can their calls all can also be answered by our User?We can’t create call queues for all of this and we know we can add users to accounts, but I am not sure how the call routing is handled in that situation.These may be in cases where it’s only for an hour or multiple days, so to go in and set up forwarding each time, and to do this for multiple people would be too much to manage for one person (me).

325
Mary-Community_Moderator
Community Manager
E
Esteban62654641031New Participant
 Developer Platform, APIs, & Integrations
Subscription receives multiple endpoint calls with setup code

Hi, I'm doing a nodejs app, that creates a subscription. Once the subscription is set, I make a call and I start receiving multiple calls with code: "Setup". ¿Is this correct? Do you know what these code status means (Setup code is that the client is calling?)Thanks

3786
PhongVu
Community Manager
H
habothalNew Participant
 Developer Platform, APIs, & Integrations
Softphone Offline & 403 Forbidden Error When Supervising Calls With Supervision Demo

I’ve been trying out the RingCentral Supervision Demo, and I’m not quite able to get it to work. When the app gets to submitting the supervision request and calling /restapi/v1.0/account/~/telephony/sessions/${inputParams.telSessionId}/parties/${inputParams.partyId}/supervise, it’s not able to work due to a 403 Forbidden error.The supervisor device is a softphone that is an “Existing Phone” device set up manually using SIP. Its status is always offline on the admin panel, no matter whether I’m running the app or not. Is there a way to turn the softphone on?  

574
PhongVu
Community Manager
W
wasteawaywnyNew Participant
 App Connect
Why are my Pipedrive calls are not logging?

App Connect is not allowing us to log calls in Pipedrive for new calls. App Connect spins for a moment and then takes us back to the call history tba without call being logged. I have updated, uninstalled, reinstalled App Connect numerous times, but to no avail.  

543
H
S
saigebowmanNew Participant
 App Connect
Calls and texts not appearing in Pipedrive

My calls and texts are not being integrated to my crm pipedrive no matter what i do

465
dakong
Community Manager
T
thanapoomNew Participant
 AI Assistant
how to set up AI receptionist to answer calls only if no one picks up?

how to set up AI receptionist to answer calls only if no one picks up?

171
Mary-Community_Moderator
Community Manager
V
vineshpatelNew Participant
 Workflow Builder
Changes to automators not reflecting

I set up a simple automator, which automatically sends an SMS when a call is received. In Automator, I changed the content of the SMS text, but the new text is not reflected in the text messages that are sent. How do I fix this?

121
Embbnux
Community Manager
J
juan-sanchezNew Participant
 App Connect
RingCentral App Connect and Netsuite Integration

Hello Support,I have completed our RingCentral and Netsuite integration and I have a questions regarding the information that the RingCentral Browser extension displays in the NS contacts that it finds. Currently, the extension displays the name of the Customer with something like this “custjob - ####” the number portion being different for different customer records. This custjob - ##### doesn’t match the customer number in NS. This makes it difficult to log calls to the correct customer records when multiple records are attached to the same phone number. Is there a way to display the NS Customer number instead of the custjob in the browser extension?Also, during my demo of this feature, I was shown a setting that allowed me to change the netsuite record where the log would be created (Customer, Vendor). I do not see this option in the browser extension. Was this removed? Juan

211
sushilmall
Community Manager
M
millerNew Participant
 App Connect
Our manifest file is not allowing us to add an API key on the settings page when we login

Our Developer is trying to get appconnect to work for our proprietary CRM that we are an investor in and that we and other ringcentral users will be using.Please let us know why when we login, and that works in the CRMconnect chrome extension, that there is no place to add an API key.

131
Embbnux
Community Manager
N
NumeoKnown Participant
 Developer Platform, APIs, & Integrations
How can I hold callee in Softphone TS ?

Hi folks!I was making outbound calls using Softphone TS (https://github.com/ringcentral/ringcentral-softphone-ts)I couldn’t find hold & unhold features there, can I put my callee on hold with sending SIP message to RingCentral ?

192
T
Community Manager
D
dczKnown Participant
 Developer Platform, APIs, & Integrations
Is it possible to not use fax cover page at all?

Like in the title. We are sending faxes using API.We want to send just the uploaded file, without any cover page. How to accomplish that? I set cover page to ‘Blank’ in user’s fax outbound settings, but there is still an additional page added to the fax. It is blank, but it’s there.How can I get rid of this page being added?

161
T
Community Manager
R
RBiscogliaNew Participant
 Developer Platform, APIs, & Integrations
getRecordingUrl() returns a URL with no querystring parameters

I am calling ivr.getRecordingURL() in my workflow but it returns a URL with no parameters (see below)https://c01-recordings.vacd.biz/api/v1/calls/recordings/?v=1&accountId=&bucket=c01-recordings&region=us-west-2&compliance=false&file=nullI am wondering if I am perhaps calling this too early in the call.  How soon after a call begins should the full recording URL be available using this javascript method?

110
R
D
dczKnown Participant
 Developer Platform, APIs, & Integrations
Questions about Fax statuses and enqueued faxes expiration

Hello.Where can I find a more detailed documentation describing all of the fax statuses, what is their meaning? Most importantly, I would like to know which ones are the ‘final’ ones, i.e. they will not change in the future.I haven’t found it in the docs. I searched API reference (there was a list of statuses, but no description), developers guide and few articles on support page, but they looked outdated.  Second question - for how long does RingCentral store sent faxes until they expire? Is there some timeout set? I mean for example when the fax is sent successfully, but not delivered yet, because, for example, the recipient’s number is not available. For how long such fax will wait for delivered/received status?  How long we should wait to get a notification about its status change?

8113
T
Community Manager
P
pwellsNew Participant
 RingEX: Phone, SMS, & Fax
Yealink T48s and intercom.

We just switched to RingCentral and are trying to utilize the intercom system with the Yealink T48s and Expansion docks. We have gotten the intercom to work by pressing Intercom on the Yealink T48 then entering the Extension Number we wish to use. However when we add someone to the expansion hotkey and setting it up with Intercom to a specific user it just rings the user.How do we get this to work on the Yealink T48s with Expansions?

10413
Mary-Community_Moderator
Community Manager
N
NumeoKnown Participant
 Developer Platform, APIs, & Integrations
Is there limit to make outbound call from a phone number

Hi folks!We were sharing one default phone number with all of our customers to give an experience of our product but while sending more than INVITE SIP message using SoftPhone TS (https://github.com/ringcentral/ringcentral-softphone-ts) to make an outbound call to multiple phone numbers, we’re receiving OK response for only 5 of them, not receiving anything at all for other requests.Is it something we can fix or is it RingCentral system limitation ?

81
T
Community Manager
L
lucycolonNew Participant
 RingEX: Phone, SMS, & Fax
Unable to make/receive calls on a specific computer in RC desktop app and browser

Unable to make/receive calls on a specific computer in both RC desktop app and browser. The dial button is greyed out with a message saying there is something wrong with RingCentral service. But when I sign in on another computer, everything works fine. Please assist.

8565
Mary-Community_Moderator
Community Manager
B
banditoBurritoParticipating Frequently
 Developer Platform, APIs, & Integrations
Hot to get api call schema for Specific Reports

Your developer guide outlines how to make an api call to the ring cx platform to retrieve a report called DIALER_RESULT_DOWNLOAD. https://developers.ringcentral.com/engage/voice/guide/analytics/reports/dialer-result-download-reportHowever there are very specific schema in the call that apply only to that report. These are referenced as report criteria in the body of the request. For example the GLOBAL_CALL_TYPE report has a different set of schema https://developers.ringcentral.com/engage/voice/guide/analytics/reports/global-call-type-detail-report  "reportCriteria":{ "criteriaType":"DIALER_RESULT_DOWNLOAD_CRITERIA", "startDate":"2020-04-22T00:00:00.000-0000", "includeAuxData":true, "includeXferData":true, "includeSpeedToLead":true, "dialedLeadsReportType":"ALL_LEADS", "systemDisposition:":"ALL", "schedule": { "repeatOption":"ONCE", "scheduleTimezoneName":"US/Eastern" }vs. "reportCriteria":{ "criteriaType":"GLOBAL_CALL_TYPE_CRITERIA

1246
C
Community Manager
D
dczKnown Participant
 Developer Platform, APIs, & Integrations
'Parameter [OriginalMessageId] value is invalid' error when resending a fax through API

I am getting an error `Parameter [OriginalMessageId] value is invalid.` when trying to send a re-send request through API. I’m using this documentation: https://developers.ringcentral.com/guide/messaging/fax/resending-faxesError details:Response:StatusCode: 400, ReasonPhrase: 'Bad Request', Version: 1.1, Content: System.Net.Http.HttpConnectionResponseContent, Headers:{ Date: Mon, 21 Jul 2025 07:47:48 GMT Connection: keep-alive RCRequestId: ----- RoutingKey: ----- X-Rate-Limit-Group: heavy X-Rate-Limit-Limit: 10 X-Rate-Limit-Remaining: 9 X-Rate-Limit-Window: 60 cf-cache-status: DYNAMIC Server: cloudflare CF-RAY: ----- Content-Type: application/json;charset=utf-8 Content-Length: 306 Content-Language: en-US}Content: { "errorCode" : "InvalidParameter", "message" : "Parameter [OriginalMessageId] value is invalid.", "errors" : [ { "errorCode" : "CMN-101", "message" : "Parameter [OriginalMessageId] value is invalid.", "parameterName" : "OriginalMessageId" } ], "par

161
D
PLOutput
PLOutputNew Participant
 Developer Platform, APIs, & Integrations
MCP Server

Hello,Does RingCentral have a strategy around MCP servers for agent workflows currently on your roadmap?

150
PLOutput
W
wasteawaywnyNew Participant
 App Connect
Unable to connect to HighLevel - help

We have downloaded the latest version of App Connect to be able to integrate with High Level CRM. App Connect prompts for our login/authorization but stalls out and will not open RingCentral .connect, help!!

463
A
Y
YeahYeahYeahNew Participant
 App Connect
PipeDrive app says it's disconnected and that I need to sign in but it is connected

Hi, The title says it all. It says “Disconnected”, but when I click on connect it directs me to the Chrome Store to download the same app.Thanks!   

141
ByrneReese
Community Manager
M
medharustagiNew Participant
 App Connect
Do we need to add anything in the manifest file to enable contact matching via findContact()?

Hi team,I'm implementing the findContact() interface in a custom RingCentral App Connect adapter. The function is being called correctly, and I’m returning a matching contact (with correct id, name, phoneNumbers, and type), but App Connect is not showing the contact.

314
Embbnux
Community Manager
A
arsensahakianNew Participant
 Workflow Builder
General SMS auto-reply

Hello, we have a general auto-reply workflow set up to trigger for every incoming SMS. While the history shows the messages as “successful,” the replies are not actually being delivered. It’s also difficult to pinpoint which numbers are affected, since the history log doesn’t display the recipient’s phone number—just a general success status. Is anyone else experiencing this issue?

81
ByrneReese
Community Manager

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