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Unanswered questions

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WBT_SueNew Participant
 RingEX: Phone, SMS, & Fax
SMS Set Up In Progress

Has anyone been able to get their SMS set up when a number is stuck in the “Set up in progress” Status? Its been 7 days since my number was ported and I added it to the SMS pool.  TCR was approved previously and it should have been as simple as a 24-48 hour wait to get it turned on. Every day there is another excuse and I’m told to wait another 24 hours.  

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modernkabNew Participant
 RingEX: Phone, SMS, & Fax
TCR

We have been through the process of having the TCR approved for months now, the actual application is approved, but the our number wasn’t added, I have calling the support team and they say it is a glitch or a bug with their backend, We are not allowed to talk to the back end team, on Friday someone told me they created a new case and that they will rush it as we only have 1 number. They said it will take 12-48 hours, it has been 72 hours and when I called again today they said there isn’t an estimated time anymore, and that I should wait for a call from.This is so unprofessional, we have been facing so many issues with texting and now after the application has been approved we still can’t send or receive text messages, this is affecting our business, and we can’t reach the team that is fixing it or talk to a supervisor, we just talk to employees that gave us fake estimated time for the fixes and now they are saying there is no estimated time for our fix! has anyone faced a similar iss

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skinbioticNew Participant
 RingEX: Phone, SMS, & Fax
SMS registration approved BUT still not able to text via app

Hi, I have applied and after weeks of back and forth with ddetails, SMS registration was approved ...BUT still not able to text via app.  the app (when logged in under a different extension) says “register for text messaging. So I applied for all the associated numbers to be added and approved as well. and for days it just says “status in progress.”  ultimately what i want is a SHARED SMS inbox so that as customer text messages come in via the main line or if we send a text message from anyone’s extention, ANY of the employees logged into the app with their own extention can respond…..BUT i want responses to look like they are coming from the SAME MAIN LINE.please help.

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MikeLNew Participant
 RingEX: Phone, SMS, & Fax
SMS enabled Setup In progress

How long does it typically take? I''ve added numbers and they have been sitting in Setup in Progress for 3 days. I have others that were ready almost immediately.

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rmincNew Participant
 Developer Platform, APIs, & Integrations
RingCentral widget defaults to text

Has anyone run into this and know the solution? … We use the Ring Central widget within our web application.When the user clicks a phone # from within our website, we load the Ring Central widget call feature and prefill the phone #.When the user clicks the text option from within our website, we load the Ring Central widget text feature and prefill the phone #.However, if user has clicked the text option and then later clicked the phone #, we can’t get the Ring Central widget to load the call feature.  It always loads the text feature.    Are we missing something or is this a known issue with the widget? 

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mh550New Participant
 Admin Portal & Account Management
Automatic Notes & Transcripts Settings: setting from admin panel doesn't work

Hi,I’m building an integration with RingCentral and JobTread for a client, and I’m trying to configure the RingCentral settings so that Automatic Notes & Transcripts are always enabled at an organization level. Since there’s no organization-level option for enabling this, I’m wondering how else I can accomplish this.I originally thought I’d have to do this by instructing each user to go to RC App → Settings → AI → Automatic Notes and Transcripts and enabling it, but I saw that there was a new setting on the admin panel, where we can go to the RC Admin Portal → Users → User List → Users with Extensions (or without) → click a user → Expand the AI section → click the AI assistant heading → Enable AI Assistant and Automatic Call Notes. I thought this would at least allow the company administrator to be responsible for enabling this setting, but when I made the change I saw that the Automatic Notes & Transcripts setting was still disabled on my (user) RC app instance (in RC App → Se

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NasserNew Participant
 RingEX: Phone, SMS, & Fax
Stopping Incoming Spam Calls With Personal IVR

Prior to migrating to RingCentral, we had a FreePBX server on prem.One way we found to help stop spam calls was to create a simple IVR for an individual user with a single option “To be connected to John Smith, please press 1.” Can something similar be done with RingCentral? This would force the caller to press 1 before it rings the end user.

343
Mary-Community_Moderator
Community Manager
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KennedyDelaneyNew Participant
 Developer Platform, APIs, & Integrations
RingCentral and Clio App Integration Settings Issue.

Our office has RingCentral integrated into Clio. It seems like when my boss logs in and out of Clio or RingCentral the settings saved in RingCentral for this app integration arent saved. This issue does not happen to me so I am wondering if its a particular setting he has for his RingCentral Chrome extension (“This can read or change site data” setting).  

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dakong
Community Manager
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wasteawaywnyNew Participant
 App Connect
Unable to connect to HighLevel - help

We have downloaded the latest version of App Connect to be able to integrate with High Level CRM. App Connect prompts for our login/authorization but stalls out and will not open RingCentral .connect, help!!

342
ByrneReese
Community Manager
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Seminar ConnerNew Participant
 App Connect
App Connect is sending me into a connect loop

When I download it it says to “Connect.” I click Connect and it sends me to the marketplace but from the marketplace on my chrome  book the link send me back to the tutorial. This is XXXXXXX (redacted) please message me here I need to be walked through this.

111
ByrneReese
Community Manager
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kmanchesterNew Participant
 RingEX: Phone, SMS, & Fax
How is inbound SMS working as a customer contact option for your business?

I am exploring new ways of allowing clients to communicate with us.  As a consumer, I note we can now text with our hair stylist, our massage therapist, our nail technician which makes communicating with these service providers really quick and easy.  I’m wondering if anyone has implemented this with their business clients through RC to a shared/group line as a way to attract clients and make it easier for them to reach you?

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Mary-Community_Moderator
Community Manager
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EFreeNew Participant
 AI Assistant
Is anyone using the AI Receptionist knowledge hub?

When I did my onboarding, I was told that there were "no rules" (or guidance) for what info can/should be entered into a CSV file to upload to the knowledge hub but even after 2 weeks the AI is not able to correctly respond to information I’ve uploaded to the knowledge hub.

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Mary-Community_Moderator
Community Manager
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KriseggNew Participant
 RingEX: Phone, SMS, & Fax
Call Log Is Showing Tons of Outgoing Calls That We Didn't Make

Hello! Recently, we have noticed that multiple employees are showing outgoing calls in our call log that we didn’t make. Most are later after we close or early in the morning. Now we are getting people calling us and saying that we called them. Took it to Support, but no one seems to know how to fix it. It’s getting ridiculous, and we’re wondering if we should just cancel RingCentral altogether.

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Mary-Community_Moderator
Community Manager
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Errick CrawfordNew Participant
 Developer Platform, APIs, & Integrations
getting AI Transcript and Summary using RingSense API

I have access to the ringsense, but i cannot figure out what is the record id/session id, i have tried the session id as well as record and recording ids from call log details. but for everything it says, record not found. the end point i have been trying are ​​​​https://platform.ringcentral.com/ai/ringsense/v1/public/accounts/~/domains/pbx/records/2815620726030/insightshttps://platform.ringcentral.com/ai/ringsense/v1/public/accounts/~/domains/pbx/sessions/2815620726030/insightsand the ids i have received from call logs of call that does have notes summary/transcript, "id": "KkWRNlFPlN3rTUA","sessionId": "511034064030","recording": {                "uri":                 "id": "2815474342030",                "type": "Automatic",                "contentUri":             },i have tried all these three ideas with two end points above

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PhongVu
Community Manager
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NovaNew Participant
 Developer Platform, APIs, & Integrations
How to Use RingSense API to get insights

What is the proper way or endpoints to request RingSense Insights I Already Have Recording_ID or sourceRecordId from call_logwhat i want as a result is the Transcription, Summary, Highlights and Etc.i keep getting  (Error retrieving RingSense insights for recording 255***15031: Resource not found) I am using python:                ringsense_response = platform.get(f'/restapi/v1.0/ai/ringsense/insights/{recording_id}')                ringsense_data = ringsense_response.json() But the result is:Record: 255***15031Action: Phone CallCall ID: AIo_P***7EY1AFrom: +12***5958Error retrieving RingSense insights for recording 255***15031: Resource not found

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Brandon1857611027Participating Frequently
 Developer Platform, APIs, & Integrations
Can we retrieve AI notes and summaries using the API?

Is there a way to retrieve AI transcripts/notes and AI summaries of calls using the API?

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RJHowlettNew Participant
 Contact Center & RingCX
Query on Agent States Trasition report - RingCX

Below is a snapshot of some call data for one particular agent shown in the Agent States Transition historical report on RingCX. My query is why is the Available state showing twice in a row, when the agent is not manually selecting it? For context, we allow 20 seconds after the call to fill in the disposition, followed by 10 seconds wrap up. I wondered if the first Available was actually while they were pending disposition and the second available after that is submitted, but then I would expect the second Available to be a minimum of 10 seconds to reflect the wrap time. ENGAGED - 4m 59sAVAILABLE - 7.0sAVAILABLE - 5.0sTRANSITION - 0sENGAGED - 8m 48sAVAILABLE - 9.0sAVAILABLE - 4.0sTRANSITION - 1.0sENGAGED - 4m 31s

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gg1New Participant
 RingEX: Phone, SMS, & Fax
Page tone/beep too loud

We are using a RingCentral recommended CyberData 011146 as the SIP paging server to integrate with our legacy paging system and amplifier.When someone initiates a page by using the hard phone key or dialing *84, we are having volume issues. It seems that RingCentral adds a "beep" tone at the start of the page. The beep tone that RingCentral adds is significantly louder than the speaking volume of the person announcing the page. We have struggled with normalizing the volume between speaking and the RingCentral beep through volume adjustments on the amp and in the CyberData web UI. We have not had good results.The CyberData SIP paging server has the ability to play its own page noise or beep when a call is connected, but it does not block the incoming RingCentral beep. It is the case that we can have both the CyberData and RingCentral beep play at the same time, or we can have the RingCentral beep alone. There appears to be no way to suppress sound for the first 0.25s of a ca

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hoonkangNew Participant
 Developer Platform, APIs, & Integrations
Is there a way to programmatically access notes and transcripts from voice calls?

Hi, I am trying to see if I can get this: data programmatically through the API. I haven’t been able to see anything in the documentation and from what I’m aware this is a newer feature. Are there any plans to implement this? I understand there is a workaround by using Get on CallRecording and feeding the recording into the AI Insights/Audio endpoint, but getting this data directly and having it be the same as what is displayed to the user would be ideal.

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mcrowtherNew Participant
 RingEX: Phone, SMS, & Fax
RingCentral for Teams Desktop plugin running, but Teams RingCentral embedded application says it's loading

As per title.I've got the MSI latest version installed, and tried with local administrator credentials on the pc, along with regular user, tried running the teams desktop plugin as admin and teams as regular user (then the reverse of that), tried the latest teams versus teams classic (with same admin/non admin or full admin) and in every scenario, this is what's happening:Teams opened and logged in, click on ringcentral embedded app in teamsManually opened ringcentral for teams desktop plugin, appears to be runningGo back to teams and ringcentral embedded app says 'Loading RingCentral desktop plugin...' with no further informationTried checking logs (windows event viewer, rc logs etc) and not sure what exactly is stopping it.Were I to guess, something is stopping the embedded app from 'seeing' that the desktop plugin is running, but I don't know how else to get around that (having already disabled antivirus, windows firewall, etc) with it still not working.A

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Mary-Community_Moderator
Community Manager
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randayaNew Participant
 RingEX: Phone, SMS, & Fax
Calls Not Ringing, Results in Missed Calls - RC App

Some users just suddenly started not receiving calls but instead calls are just showing up as missed calls. Uninstalling and reinstalling the app temporarily fixes the issue but it returns within a short time. These same users are also experiencing the issue with their RC apps at home on their laptops (work laptops at home and desktops in the office). They are not set for call forwarding and don't have any after hours set up.Any suggestions on how to correct this issue? It's been working fine for a few weeks then this started happening this morning.

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NumeoKnown Participant
 Developer Platform, APIs, & Integrations
Is it possible to call with a phone number but show totally different phone number to callee

Hi folks! We were having integration with multiple different telephony service providers like RingCentral, 8x8 and 3CX, we already completed integration with RingCentral, but having some hard times with 8x8 and 3CX integrations. Today I came across to a very interesting feature in Twilio called “caller verification id” where you can make a call with a phone number but show totally different phone number to callee, I think they’re just defining what phone number to show to callee in SIP headers. we’re using RingCentral Softphone TS to make calls, we also transfer SIP messages with RingCentral, is there any possibility to show a different phone number to callee but call with totally different phone number in RingCentral Softphone TS ? If this is possible, it would really help with our pain, we would just use 1 RingCentral phone number to call but show phone number of our clients to callee, so we wouldn’t have to waste time on 8x8 and 3CX integrations. Even a small guidance is REALLY appr

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Community Manager
georgelu
Community Manager
georgeluCommunity Manager
 RingCentral for HubSpot
Can I log AI Notes into HubSpot?

 

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georgelu
Community Manager
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MasseyLawNew Participant
 RingEX: Phone, SMS, & Fax
My Number Comes Up As Spam

When I call my clients, it shows up as spam on their phones. How do I fix this? 

241
Mary-Community_Moderator
Community Manager
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Bonnie FNew Participant
 Developer Platform, APIs, & Integrations
Merging 2 offices

We currently have 2 office locations that have 2 separate accounts and I need to merge them into one, how can I do that?

111
PhongVu
Community Manager

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