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Call Queue Monitoring Dashboard

Tags: ivr, ivr, call queues

Jun 22, 2021 at 10:45am • 1 replies • 0 likes

Ryan Russell

Hello everyone!

I have a question. I have a call queue set up where it distributes incoming calls between analysts. Do you know where I can find a live dashboard - something I could put on a big TV screen - so analysts taking calls can see how many calls are waiting in queue, and how long they have been waiting for?

Thanks in advance!

1 Answer

Mary-Community_Moderator answered on Jun 22, 2021 at 1:14pm

Hi Ryan, you may check RingCentral Live Reports Feature. KB link is https://support.ringcentral.com/article/RingCentral-Live-Reports-Feature-Overview.html.

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