When we start a video meeting between coworker, at the end of the meeting everybody turn back to green but the host stay red for long minute sometime more than 15 minutes.
,When we start meeting with coworker. At the end of the meeting, the status everybody turn back to green. But not the host, he stay red for almost 15 minutes sometime more.
Hi Stephane, We've reached out to the Product Team about this, and we found out that it is a known issue. They are currently working on a resolution, but there is no SLA provided.
My company is still having this issue. Has there been any info when this will be fixed?
I think the last update fix the problem. here my version 21.3.20.649 Web, 21.3.20.1767 Windows
Thanks @Stephane Beauchamp. Please try updating your app, @lizbauer.
I'm on version 21.3.30.658 Web, 21.3.31.1932 Mac i believe is the latest version and the issue is still happening
also tried to open a case, but it wouldn't go through
Are you getting an error? Please send a screenshot here.
screenshot
Please clear cache and cookies on your browser then try again.
still getting the error, also tried a different browser, but it wont let me log in
Please email us at community.support@ringcentral.com. I will reach out to someone who can help fix it for you.
ok thanks!
You're welcome.
Have you opened a ticket?
Hi, the ticket is marked as resolved. Would you please submit a ticket if you are experiencing the issue? Open a case here.
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