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My rate has doubled.

Tags: billing

Jul 3, 2021 at 4:01pm • 3 replies • 0 likes

Bruce Kuehnle

Somewhere in December or January my rate doubled. I don't know why, I am not even using the number right now due to COVID. I can't get an explanation from support and they won't issue a credit. I am being billed for a "land line" number I was never billed for before.

Mary-Community_Moderator on Jul 6, 2021 at 8:26am • 0 likes

@Bruce Kuehnle , your Account Manager will reach out to you today.

Mary-Community_Moderator on Jul 5, 2021 at 8:33am • 0 likes

Hi Bruce, I have reached out to your Account Manager to help you with your concern. I will let you know once I get a response. Thank you! If you have technical problems, please feel free to utilize our Support Site at https://support.ringcentral.com/?language=en_US. Thank you!

1 Answer

Bruce Kuehnle answered on Jul 6, 2021 at 10:11am

OK thanks. I am not making any headway on getting my number ported out. If someone could tell me what my User Name is or catch my port request and approve it that would be great. Thanks

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