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Why are some Dell i5 and i9 laptops saying the virtual background is not compatible?

Tags: meetings

Jan 18, 2021 at 1:04pm • 1 replies • 0 likes

bob-digioia

Having more and more users of new Dell laptops saying they cannot use the virtual background. We have plenty of i5 Dells that can use the VB. There must be a graphics drive issue and not a processor issue. I also have an i9 throwing the same error.

Is there a list of GPUs that are not compatible?

1 Answer

Anirban answered on Jul 12, 2021 at 8:10am

Can you please check the below reference: https://support.ringcentral.com/app/video/desktop-web/background-weatherperson-system-requirements-desktop-web.html

For not compatible part you do need to check with support team: https://support.ringcentral.com/contact-support.html

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